We booked this hotel for one night as a special treat to celebrate my birthday. The taxi dropped us at the back of the hotel and it wasn’t immediately clear where Reception was situated, however a friendly cleaner was soon able to direct us. The lifts do not access every floor so we also had to climb 19 stairs to book in at Reception. Easy for some, but with multi-joint osteoarthritis and a recent knee replacement this wasn’t great news for me. The lady at Reception was a little brusque and dropped the key into my husband’s palm without indicating how to find our room. She seemed surprised to be asked for directions but then carried our case back down the 19 stairs and directed us to the lift with instructions on how to find our room. First impression of our room was good. The extra euros for a panoramic views across the coast was worth it. The room was smaller than expected and rather dated but it was clean. The bathroom was lovely with the added bonus of a walk-shower. We went booked into a nearby restaurant for dinner and had the most amazing evening. Feeling tired, relaxed and happy we headed back to the hotel unaware that we were about to have one of the worst nights sleep, in a hotel, that we had ever had. Twin beds were pushed together and as I lowered myself to sit on the bed I heard springs “twanging” and immediately felt a lumpy and uneven mattress which felt hard in some places and soft in others. I hoped it would feel a little more comfortable once lying down, but unfortunately not. Every movement I made, and I do toss and turn due to pain each night, was accompanied by noisy springs which felt like they were poking me in the back with the additional discomfort of what felt like a hard wooden slat just below the surface of the mattress. There was absolutely no possibility of any sleep on that bed and as the hours passed I knew that my birthday plans of spending the day exploring the pueblo had now been thwarted. I could only lie there and imagine the joy I would feel the following morning when I would be able to taxi back to our apartment in Benalmadena and climb into my, relatively speaking, luxurious bed. At 4am, my husband kindly offered to swap beds as he felt that his bed might be marginally more comfortable than mine. He was right, it was. Well, it was slightly less noisy at least. I remained wide awake until it was time to rise, furiously composing, in my mind, the wording of my complaint to Reception prior to checking out. Breakfast was self-service and included in the price but wasn’t particularly appetising. Husband managed a small cooked breakfast consisting of rather anaemic looking boiled bacon, sausage and beans. I had coffee and a pastry. I still felt to annoyed and tired to enjoy breakfast. At check-out the Receptionist was lovely, which made it far more difficult to complain but I needed to express my unhappiness. I told her that the bed was the most uncomfortable bed I had ever slept in and that it should be removed
Very Good
53 Reviews