Gran Hotel Bali

I had a wonderful stay! The staff was incredibly friendly and welcoming. I asked for a room with a sea view, and they kindly upgraded me to a room on the 35th floor with a stunning panoramic view of both the sea and the entire city. During a city-wide power outage that lasted the whole day, the hotel continued to operate as usual with full electricity, while other hotels were left completely in the dark. I was truly impressed and very satisfied with my stay!

Not much I can say really, the room I was allocated was dreadful so dark and dull and I was unable to open the curtains (dark black no net curtains or blinds) as I was on the 1st floor and there was a walk way fire escape outside my window which allowed people to look into the room. The amount of cigarette butts outside the window on the ground was crazy. The food was also so bad we had to find restaurants outside after paying for full board. The staff although nice they seemed to be under pressure which caused long delays at the various bars and reception.  I won’t be returning….

We stayed here for the Easter weekend and was overall disappointed with the hotel. It is not a four-star. I have stayed in better three stars. The decor has not been touched since it opened, although the room was okay the air conditioning didn't work properly but the bathroom was okay with a good shower and cracking views from the 12th floor off the small block. The block that we were in had six lifts, four were only for four people but if you had your suitcases you struggled to get in yourself. The pool area was quite nice but the sun beds were rammed together like sardines in a tin and when the hotel is full to capacity then I dare say people will struggle to find sunbeds. The hotel was kept quite clean. The food was very disappointing I only had one breakfast as the eggs were either undercooked or stayed on the hot plate and overcooked to rubber, the sausages were so basic that they were absolutely tasteless. The choices at lunch and dinner were very limited and I have had better food and choice in a three star hotel. The snack bar served chips, burgers and rolls, also sandwiches made up like you were buying a meal deal at your local Tesco's. Although we were all inclusive we ate out twice and drank out over the road in a beautiful Spanish bar where you know it's good because it is filled with the locals and it was only two euro 40 a point. The drinks for the all-inclusive what's very good actually with Amstel being the main lager. The brandy and the local Bailey's were also excellent. As the hotel was not strictly for all inclusive there were bed and breakfast, half board and full board guests as well. This sometimes causes problems at the bar because you not only have to show your all-inclusive wristband but your room card to guarantee that you were all inclusive, if you were in a long queue behind people who were paying by cash or card it seemed to take forever to get a drink and on some occasions I even see the bar staff helping themselves to drinks. Most of the bar staff were just doing their job and didn't seem to interact with anybody like I have experienced in other hotels with other bar staff. The hotel's location was quite good being only five minutes from the beach and a 10 Euro taxi ride into the Old town or a 45 minute walk back through the side streets. Check out was at 12 noon and you have to hand your room card back in and the all inclusive finish at 12 noon so if you have got an afternoon departure you have to pay for your food and drinks.

We stayed at this hotel for 5 nights, having booked in a rush we only realised how far outside benidorm old town it is a good 30 min walk or get the bus right outside the hotel approx 1.6 euros ito old town and a taxi back at night 10-12 euros. Now the hotel reception is huge it has check in desks shops a cafe a bar etc and 7 lifts some very small lol. Our room was ok not great not bad on the 18th floor. The room was clean and kept clean so well done to the staff, they have no kettle but you can request one for free at reception. Breakfast was ok but this hotel is used by Spanish coach companies so can get busy. Plenty of bars and restaurants close by and a supermarket as well. All in all a nice hotel apart from the distance from benidorm old town.