Magic Natura Resort

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

Hmm… I’ve been in better resorts. The hotel room was nice, but the overall experience I struggled with, we were premium plus, so whilst a lot more is included, the way you que next to the people who haven’t can be awkward and you get a few comments about not having to que for drinks. Some of the hotel staff will bend over backwards for you, however on the two occasions I had to speak to Joseph at reception, he was clearly capable but couldn’t be bothered… The lack of caring was *very* apparent. The “inclusive WiFi” that you have to have a new code for every 4hours was a stuggle for the kids and especially for the adults when everything is through the app (which is just a website that doesn’t always work) Food was good and the staff at the entrance of the restaurant again hit and miss - I also didn’t get if you are made to wear bands to show your “class” you still have to swipe/tag yourself in. Overall would I return, maybe, but I would need to see a few changes before I would be comfortable!

First off, staff of all areas are wonderful. Cleaning staff do amazing fast work servers all fun and help desk are amazingly helpful (especially Theresa and sarah) However, the whole resort wants you to use this app. And first off their WiFi is actual hell to get working staff having to give you 4 hour slots to a difftent wifi to even download the damn thing. Then the app is more bug filled than an any hill! Despite having 3 reservations I can make for dinners it tells me "you have 0, used 0" or if I get to a page ot says fully booked when it isn't at all. As usual in these situations the moment I go to the help desk and ask a person its all smoothly sorted so fast I hardly had to sit and wait. The people here are great. But the obsession with making everything maps or online is maddening and not having fast good Internet brings it to a 3.