Guest User
January 13, 2025
First of all, I stayed in a room with a noisy and disgusting ventilation issue that ran 24/7 (even at night, even when everything was turned off). It was almost impossible to relax, and getting used to it was out of the question. I contacted their 'support', and they kept saying they would fix it "today," then "tomorrow," and then "next week." I wasn’t offered ANY compensation or solution or a room change. To make matters worse, they are incredibly annoying - their bots spam you on WhatsApp, Airbnb, and even through their own app, constantly "asking for feedback." But when it comes to actually solving an issue, they’re completely useless. There were even sneaker marks in the shower. Sure, it’s cheap for Berlin and has its perks - if you are happy to not have issues in the room. But honestly, it’s better to avoid it :)