Berlin Mitte Hotels

I recently stayed at the Berlin Hilton for a business trip, and I was very impressed! The hotel is conveniently located near Potsdamer Platz, making it easy to access both business venues and local attractions. The room was comfortable and well-appointed, providing a great environment to relax after a busy day. The staff were friendly and attentive, ensuring that all my needs were met during my stay. There was a minor hiccup when I checked out, as both the hotel and my travel agency charged the city tax. However, the customer service team from the travel agency was quick to resolve the issue, which I truly appreciated. Overall, my experience at the Berlin Hilton was fantastic, and I would highly recommend it to anyone visiting for business or leisure. I look forward to staying here again!

One of the best hotels of our entire Europe trip. The hotel is conveniently situated right outside of the S/U-bahn station, Berlin Friedrichstrasse station. There are two entrances for the hotel and both look very grand, the lobby is nicely decorated and they even prepared tea and a light snack (cake/cookies) for guests while we chill at the lobby. Check-in was pleasant and the hotel staffs were all extremely polite and cheerful, really make our day. We were assigned a room at level 4 with a very nice city view, the room is clean, spacious and it is really contemporary and modern, with a huge mirror for your daily OOTD shots. The breakfast was really great, the spread was huge and it provides a many selections to cater to different needs. I extremely love their pancake making machine which makes fresh pancakes within 30sec. The staffs were attentive to clear off the plates and helpful. Overall, it was a perfect stay and we will definitely visit NH Berlin again!

breakfast was very good with a wide choice of fruits. Apple crepes and meat balls were both so good and kept hot enough. The only thing disappointing is, the reception staff didn’t tell us we need to request them for housekeeping for next day, although we checked in around 11pm on our first night. The phone in room didn’t work so we had to go down to get towels and tissue paper ourselves when we came back to hotel on second night. The same staff did not apologize at all.

I traveled through the Balkans, Germany, and the Czech Republic. But this hotel was truly shocking. The size was decent and the location was good. The room was also clean. However, there was absolutely nothing in it. No electric kettle, no cups, no refrigerator. Out of all the places I’ve stayed during my travels, I’ve never encountered a room with so little. That hotel left such an impression that I started checking for a fridge every single time I booked a room. Luckily, I never ran into that problem again.

Hotel is located perfectly, close to the Alexanderplatz station wherefrom you can travel quickly to any place in Berlin. Beds are poor quality, so is the cleanliness of the towels. Would recommend this place for a short 2 night stay just for the location, for any longer stays you are better off elsewhere.

our stay in this hotel was overall pleasant. Though the hotel was under construction and a bit messy from outside when we stayed there but staffs were nice and very helpful. It is accessible to bus and subway that really saved time in touring around Berlin.

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is ”pet-friendly”, I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that ”cats are not allowed in the hotel.” This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to ”bring them right away”, but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

Perfect location for visiting Berlin. Just couple minutes away from Berlin Station, within an hour from Berlin Airport. The food from Food Factory across the street from the hotel and restaurants at Berlin Station must take care of your needs. Famous location are also within walking distance or within 15 minutes by public transport.

It’s a comfortable hotel to stay. The staff is very friendly. I like the bath. It’s with strong water pressure so it’s a pleasure to take a shower especially during cold winter nights. The only thing that’s not as satisfying is the bed. It’s probably quite old so it sinks easily. Otherwise it’s a very nice stay.

Hampton by Hilton Berlin City Centre Alexanderplatz offers a great location, just a short walk from Alexanderplatz and public transport. The rooms are modern, clean, and comfortable, though a bit small. Staff are friendly and helpful, and the breakfast is a nice bonus with a good variety of options. The hotel also has a 24/7 fitness center. While it can get busy at times, it provides good value for money for a mid-range stay in Berlin.