Guest User
May 17, 2025
We can't fault the amazing Welcoming and Friendliness of every staff member. A special BIG THANK YOU to Rebecca who checked us in, and helped us with our luggage to our room on the second floor. (no lifts) Rebecca also helped me with a wrong breakfast order. A further BIG THANK YOU to Kerry who looked after us during our breakfast servicem very polite and engaging What I didn't like? Very disspointed with the room being hot, from where the sun had beamed through our window all day! On our third day I requested that housekeeping keep our curtains CLOSED, so the room doesn't heat up too much. Although there was a fan in the room, it didn't help just blowing hot air around. We had restless nights as a result. You should invest in AC, it's very uncomfortable to sleep without it! Breakfast isn't served until 08:00 on weekdays! Which wasn't good, there were others waiting around from 07:30 anxious for breakfast, why is breakfast so late? We missed our breakfast on one of the days, due to our day trip. Had breakfast been served earlier we wouldn't had missed it. Rebecca did sugest a box bkf, but it's not what we paid for, and you can't beat a good fresh hot breakfast. The kitchen got my breakfast order totally wrong, I wasn't impressed with that. It wasn't busy neither for such a mistake. Super Rebecca resolved the issue, when I raised the issue. Kerry double checked her notes when the order was taken, and confirmed that she had wrote everything down correct.