Four Points properties in Bintan

We stayed from September 21st to 26th. When booking the room, we informed them in advance about our wedding anniversary, and upon check-in, the hotel surprised us with a complimentary cake, a card, and a beautifully decorated bed. After one night, we realized the room constantly smelled of mold. We reported it to the front desk, and they upgraded our room without any hassle, moving us to room 2029 with a terrace and a sea view. This is what customer-centricity means! The breakfasts were quite varied, and the staff was amazing, responding to all requests. The grounds are very beautiful, full of bushes and trees. What I would recommend for improvement: adding a shower on the beach, and also more beach umbrellas, as there aren't any at all! For those who love swimming in a pool, there's a downside – they are not deep (1.2-1.3m), although the pools themselves are beautifully designed! The weather during this period was changeable, with low tides, so it took a long walk to reach deep water for swimming. But anyone who goes to a wonderful hotel with a good mood will leave satisfied! I wish the hotel nothing but prosperity! ♥️🤗👍