Holiday Inn Resort Bintan Lagoi Beach by IHG

Stunning view from our room. Room was very clean and service was 10/10. Perfect getaway for young families! The little ones enjoyed swimming everyday and visiting the kids outdoor/indoor playground, easy to get them snacks around the hotel. Breakfast served was good and fresh. Parents can also enjoy massage at Sunjivva Spa - awesome service at reasonable pricing!

Love the hotel amenities and facilities. Breakfast spread was ok. Hotel staff were all v friendly and helpful, especially Galang! 🙏

We had an enjoyable and pleasant stay at the hotel. Wonderful facilities for families with children. Both children and parents love the indoor playground! Hope the hotel keeps it very well maintained as we plan to be back!

One of the worse experiences. The advertisement of this place is much better than being there. The food is subpar, very disappointing. There’s only one restaurant to service the entire hotel. The rooms were filthy. There are not 1, not 2, not 3 but 4 cockroaches in my rooms! They all have a musky smell. So if you don’t mind such filthy rooms, then Holiday Inn is the perfect place. The service crew were largely clueless and initially wanted my family to continue to stay in the rooms after informing them after the cockroaches. And not keen to change our rooms because they were full!!! The amenities is lacklustre unless you really have nothing much to do in general. Feels very 2 star at a 4 star price and a trap for Singaporeans. They appear to be objectively enticing Singaporean to earn your money, that’s about it. Will never recommend this place to anyone.

Love how clean & bright the room was, staff were also very friendly and welcoming. Facilities are great for families with young kids.

We stayed at this hotel for a short holiday to celebrate our child’s birthday, and it was a wonderful experience. I emailed the hotel in advance about the occasion, and they went out of their way to arrange decorations and a birthday cake — a thoughtful surprise that made the celebration extra special for our birthday girl. The hotel is very new, having opened recently, so everything was clean and modern. They offer a free shuttle service to and from the ferry terminal, which made transportation hassle-free. Even better, the staff helped us collect our ferry tickets in advance, so we didn’t need to arrive early at the terminal. The service throughout our stay was excellent. The staff were genuinely friendly, attentive, and always ready to help. For families, this hotel is very kid-friendly. There’s a kids’ club with different activities scheduled every few hours, where parents can drop off their children with peace of mind. There’s also a small water play area near the kids’ club, which our child really enjoyed. The beach is just a short walk from the hotel — it’s clean and ideal for water activities. There are options for jet skiing, ATV rides along the shore, and other fun beach activities for both kids and adults. The only downside is the limited dining options — the hotel has only 1 or 2 restaurants, so food choices are somewhat restricted. Overall, this hotel is a great choice for families, especially with young children. With thoughtful service, fun activities, and a beautiful beach nearby, we had a memorable stay and would gladly return.