Bintan Hotels with Airport Shuttle

Absolutely loved my stay at the Holiday Inn Resort! From the moment I arrived, the staff went above and beyond to make me feel welcome. Check-in was quick and smooth. The room was spotless, beautifully decorated, and had all the amenities I needed—plus, the bed was incredibly comfortable. I especially appreciated the little touches like complimentary bottled water, fresh towels, and a cozy robe and slippers. The hotel’s location is perfect and within walking distance of great shops and restaurants. The on-site restaurant served some of the best meals I’ve had on vacation, and the breakfast spread each morning was top-notch. Couldn’t have asked for a better experience. I’ll definitely be coming back and recommending it to everyone I know!

The property has lots of potential and service staff have wonderful attitude. it just opened in Oct, so not everything is fully up just yet. It was generally a nice stay but several small disappointments added up and we conclude we would stay elsewhere if we returned to Bintan (although probably not soon). - we were fortunate to get the room early at check-in (~1230pm) cos the room was ready. - F&B team had the most hiccups. we had late lunch on the first day - the restaurant was not busy but they could not cope with orders. we waited over 40mins and other tables that came later were served before us. food was not even piping hot when it arrived, which is weird—was it sitting around and just not served?? - subsequent days’ breakfast at the same and only restaurant also always had something up. e.g. long waits, forgotten orders, and when we asked about items, two of them would turn up. that said, all the staff were super nice, and we’re grateful — albeit still disappointed. - the room was very pretty but there’s an impractical design flaw on the hanging lamp on the bedside. it rattles every now and then due to the AC. i ignored it fine but it drove my husband mad 😅 he had to cushion it with a hand towel. - the in-room phone was also strange. we had to try many times to dial ‘0’ for guest services — there’s no other number to call. it sometimes sounded like it was ringing/connecting but nothing was happening. - housekeeping didn’t clean our room the whole time we were out on day 2. only came when we were back resting at 5+pm. - indigo doesn’t allow sharing of facilities with sister hotel, which frankly is a missed opportunity these days. i’ve lost count of the number of resorts who do it and market it as a plus point. it almost seems weird that they don’t when it’s virtually connected to IHG. - hadn’t realise this but they don’t brand themselves as a family hotel so there’s no kids club. don’t pick this place if u need a place to entertain your kids. i was surprised that a beach resort didn’t have a kids club 😆 - the hotel wanted to impose a surcharge on my 5yo who was sharing the same room same bed and not (in my opinion) consuming significantly more resources than another guest who may have been just a couple without a kid. we’ve been to many other properties that brag a “kids stay free” concept unless u ask for an extra pullaway bed. anyways, while the charge is relatively common, when asked about what the charge goes toward, the explanation i was offered was weak. and after the stay, all the more i didn’t feel there was much to justify this so called additional charge.

Service was very good upon arrival, during the stay and upon check-out, staff were nice and friendly. Booked a beachfront pool villa, so i was surprised that there is no beach for us to walk, hence was disappointed considering the price we paid for. My mood turns better with the sunny day and the great wind blowing towards out villa. no bicycles were available during our stay as they were all taken up, hence we didn't walk around the resort as our villa was one of the furthest. will need to request buggy service whenever we wanted to go somewhere. To those who wishes to try their spa, the therapist and the massage room are nice. Please remember to book in advance before you reach, i wanted to massage for 2 days but only managed to get a 2hr slot for 1 of the days even though i book in 2 days advance. Breakfast was okay, but the dinner buffet that day was a Grill buffet at the beach which costs us around SGD100 per pax. The food spread and taste was not worth the price, hence we spend the rest of the meals with the in-villa dining which taste better. There are free traditional dance performance and delicous dessert for us for celebration of Hari Raya, greatly appreciated for the effort.

We were very pleased with our experience at The Sanchaya! Greg and his staff were so hospitable we felt comfortable and at ease from the moment we arrived at the Ferry Terminal. The service and facilities were excellent..from the room service to the dining areas. Movie Choices were so updated and wide. Good quality toiletries and snacks in the room minibar We had a little miscommunication about a service fee and were so grateful that they patiently hear us out and resolved it quickly. Thank you Greg, Nawa, Madon, Wawan, Vivi and all the staff at The Sanchaya for a memorable stay!

Totally a brand new experience as you are staying in the actual ship's cabin.. the hotel crew arranged a tour within the ships to various compartments , we had a chance to visit the engine room the upper deck and many others rooms that are usually restricted for passengers in a sailing ship. The history of the ship was very well explained by the Hotel Crew.. The foods served are delicious too. Overall it's a nice hide-out from a hustle and bustle city life

Excellent service from all the team there no matter the department.. Excellent if you're looking for a very private, relaxing getaway. Stayed for 2 days, 1 night. They're kind enough to let us have an early check-in and late checkout at 5 pm with a small top-up, which I felt was fair.We enjoyed ourselves just being in the villa. The toilet has a slight drainage smell, which can be quite overpowering at certain times, but no problem, we just closed the door when not in use. A cockroach came to visit us in the toilet at night, but it's understandable as it has an open concept toilet. Food prices, in my opinion, are at a very high side, even for a resort. The breakfast buffet was good even though I saw a few unfavourable comments here. The only thing that I felt was a downside for our trip is the food prices. Sure, you can have a choice of venturing out to get food, but sometimes you just want to be indoors in the beautiful villa

Excellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.

The resort located outside of Bintan Resort, and it takes 40 mins to get there by cab which needs to be booked at the ferry terminal. That aside, it was all worth it as the resort was really private and most importantly the service was top. specifically would like to highlight Fazli and Deden that were extremely helpful and cheerful. They never failed to attend to our queries promptly and went beyond what was expected. Thanks once again for the great experience!

This star hotel is very new, the food in the restaurant is delicious and cheap, and the boss is very warm and welcoming! Close to the beach, you can go to the beach to catch the sea, and the coconut trees are very beautiful. There are umbrellas at the door of the room and ice-cold drinks in the small refrigerator. It's a great experience.

Great place to relax, very clean. Very nice staff and food is very good. The beach is very nice also