Hampton by Hilton Birmingham Jewellery Quarter

The room is spacious especially if you have luggage to open. Clean and comfortable bed. Breakfast is good. Location wise, walkable to Birmingham New Street train station given you don’t have big heavy luggage. Although I can hear the people outside but it’s not really bad. You can ask for some essentials if you forgot yours, available at the reception. The staff were nice and accommodating.

The hotel was horrible staff rude bedsheets was stained & hall smelt of **** staff would not change our room when we found bedbugs issues

Total disappointment concerning the name and what we have seen inside. First of all hotel doesn’t have parking and they advice safe one 10 min walk away , but safety made us worry half night leaving expensive shopping inside. Elevator of hotel was shaking and seemed to be dropping soon. Everything is just broken from bathroom to bed which is by the way is kind of box with mattress. The variety of teas is the cheapest. The only thing left from Hampton Hilton is green color left on bed headrest (not even on the carpets as supposed to be ) and waffles for breakfast. Same disappointing breakfast as around all UK but thanks for waffles to forget the whole sadness of the stay.

Although we reserved the room as 2 adults and 1 child, they separated it as 2 adults. When we said, they said they would fix it. When we entered the room, there was an armchair with a base for our child. However, it was neither prepared as a bed, nor a sheet, a pillow, etc. We had to make the bed ourselves and use the towels as sheets.

No water bottle provided in room overall room was nice

Great hotel!! Amazing staff!!