Premier Inn Birmingham City (Waterloo St)

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

The location was excellent, and checking in was smooth. The room, however, was quite small, with a window facing a wall, but that was understandable. That said, there were a few issues that were rather unpleasant: 1. Constant sharp noise from the neighbouring shower Throughout both nights, there was a persistent, sharp noise coming from the shower in the next room. It was very random, turning on and off, and lasted for several minutes at a time. The sound sounded like screaming from the shower room or potentially the boiler, and it woke both of us up multiple times leading to some very bad sleeps. 2. No cleaning service Firstly, upon arrival, there was only one small towel for the two of us and black ink stain on the sheets. Second day for cleaning, we understood that we needed to speak to reception to have the room cleaned, so we did this the following morning. We specifically asked for new towels, left the appropriate label on the door, and even spoke directly with the receptionist, who took note of our request and assured us it would be handled. However, when we returned for shower 10pm that evening, no towels had been changed. We had to put our clothes back on and go downstairs to request fresh towels in person. 3. Check-out time confusion According to trip.com, check-out was at 14:00. However, our room key expired at 12:30, and the receptionist informed us that check-out was at 12:00. When we showed our booking confirmation from trip.com, we were told that the information on third-party platforms doesn’t align with the hotel’s policy. 4. Price discrepancy When we booked via trip.com, we later realised it was £10 more expensive than booking directly through the Premier Inn website. While we didn’t bother to cancel the booking at the time, it’s worth mentioning for future guests—always compare prices on different platforms.

Stayed here for a gig as I always do for gigs in Birmingham. The room itself is the same standard as you would expect for premier inn I.e the bed, wardrobe area and desk/coffee making station. No complaints with the facilities in the room but cleanliness on the other hand..different story. I went to have a shower and there was hair (both head and body) still in the bath tub and on the walls, obviously left from the previous people who stayed in the room. We stayed for two nights so for over £260 you would expect your room/bathroom to at least be clean. We had a busy couple of days whilst staying so didn’t bother going down to reception to raise concerns as we both just wanted to shower and get into bed. I then got into bed and had to essentially remake it as the bottom sheet wasn’t put on properly. I’m not usually one to complain but some housekeepers need a refresh/reminder I think on how to clean…

We have started at this hotel many times before and have always had a nice room. This time however our room was small and very basic for the price. They had also put up the price for the room that night as the week before and after was a lot cheaper. The staff are always very welcoming and the rooms are clean.

Very nice hospitable hotel and a special thank you to Nemo, Sharon and all the team for my Anniversary surprise and gift which made my wife and I very happy. I would not hesitate to stay at this Brummie Fantastic hotel again it was very enjoyable.

Ideally placed. Friendly staff, clean room. Security guy particularly friendly and helpful. Would definitely stay again. We were there for a game at Villa park followed by a fine dining experience at Orelle’s restaurant. The premier inn was just one street away from the restaurant which was absolutely perfect. The front of the hotel does not look particularly inviting but fine once in. Room overlooking the catherdral was a plus. We would definitely stay again