The Colwyn Hotel - Near Pleasure Beach

I stayed for a week of the 16th August and was served eggs and beans from the kitchen and my children and myself had diarrhea and sickness they told me the kitchen was closed as doing it up but I've later heard they was condemned by health and hygiene and if they was then me any my kids shouldn't of been served food from the kitchen. I also stayed on the 15th untill 18th as they over charged me first time round so I but to a weekend stay for my daughter birthday which was a absolute disgrace my daughter got bites from fleas and I had to try get them from her hair which caused her leg to get infected and I had stay at blackpool walk in for 4 hours to get given steroid cream due to severity of it and also she has asthma and the smell of mould was disgusting the celings and walls were covered in black mould leaks and also mushrooms growing from the carpet my son woke up to his bed being a swimming pool also I am absolutely disgusted that they can be open and charge people to stay in dangerous conditions. The hotel is servery run down as I have been coming to this hotel for over 6 years and the last 2 years have dramatically gone down hill and feel violated me and my family have expierences this. I am seeking legal advise and reported to all relevant services.

Bitter sweet review... We had a great half term week with the kids in Blackpool... Plenty of activities to keep the whole family entertained with beautiful weather. The hotel... You pay for what you get! If you want a cheap hotel you're going to get just that. Very run down, smelly, worn and in need of a massive face lift HOWEVER the bed sheets were clean!! That's what matters right? A few hiccups... 1 towel between 4 of us, room wasn't cleaned or hoovered and we ran out of toilet roll several times, these issues were resolved when speaking to staff who were very friendly and accommodating but seemed to clock off at 2pm. Ending on a positive... Location is great! Right next to pleasure beach and tram stop!!

Hotel is in extreme disrepair and very very dirty, was on the top floor but wasn’t told lift was out of order till after we paid and it is very visible I’m disabled, after making it up the 3 flights of steep stairs we got to our room which was filthy, stained,damp & cold, bathroom window was hanging out, inadequate bedding,missing light fittings, we checked out at 8am but there was nobody in reception so left key in room and tried ringing 8 times all through the morning to let them know and complain but nobody answered, worst experience I’ve ever had in a hotel and only stayed as it was late and had no other choice, please please avoid at all costs, it’s really not worth the risk!!!!!

Would of loved the lift working as on 2nd floor music stopped at 1130 which was adequate but some drunks wanted him to carry on but our room was above and I heard it from the night before kids running up and down the three flights of stairs and banging but I think was sorted but the place is near to tram stop and pleasure beach good value for money Elvis was great with our granddaughter would come back again

The staff and the hotel was warm and welcome, cheers Bobby and the staff day and night for making us welcome, night porter and wife for friendly especially last night with the takeaway order we got it was superb...

This hotel is good for the tram stop just over the road. The staff are very friendly and knowledgeable. The room was clean and tidy. Now the not so good. We didn’t see how disabled guests could use this hotel at all although that may be just we didn’t find ramps or anything. The hotel could definitely do with a working lift we were on the second floor and being not too fit we’re knackered by the time we got to our room. I personally believe breakfast was over priced at £5 each for toast with either jam marmalade or butter, cereal, croissants and some other pastries, some fruit or yogurt. Tea and coffee facilities in the room we asked about coffee which we were given but was told they don’t usually have coffee in the rooms. Also the coffee machine in the restaurant was £2 per cup.lastly our toilet seat was loose. We didn’t think to mention this tho