Guest User
May 16, 2025
The worst hotel in this trip to the United States. I don't know how they got such good reviews. The room cost more than 7,000 yuan a night, but there was not even a bottle of water in the room. I called 3 times and it took an hour to deliver water. What made me even more unhappy was that I was first given room number 444, which was above the fan and kitchen and was extremely noisy. After much effort, I was able to get it changed to 644. The hotel clearly had rooms available, so why did they give me the worst room on the lowest floor first? The front desk and waiters had cold faces the whole time, and I felt discriminated against. The service of Ctrip Black Diamond is still very good. When you are overseas, you can still get some help in time.
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