In the heart of Kuala Lumpur, Four Points By Sheraton Kuala Lumpur, City Centre is within a 5-minute drive of Berjaya Times Square and Kuala Lumpur Tower. This 4-star hotel is 2.2 mi (3.5 km) from Suria KLCC Shopping Centre and 2.2 mi (3.5 km) from Pavilion Kuala Lumpur.Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite with local and international cuisine at The Mesh, one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kuala Lumpur? This hotel has 28148 square feet (2615 square meters) of space consisting of a conference center and 27 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 513 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as desks and complimentary bottled water.
"This hotel was voted as a top family hotel, but honestly, my experience was far from it. We booked during the school holidays and had to wait in a long queue just to check in. The room we originally booked wasn’t available, but we accepted a different one, and they only offered a drink as compensation.
The swimming pool is shared with the Renaissance Hotel, and it was super crowded — felt more like a “pasar malam” than a relaxing pool. The pool area is used at your own risk, and I really wonder why, with two hotels sharing the same pool, it’s so hard to place at least one staff member there to monitor safety.
I actually fell in the park area, and it was a horrible experience. Some people nearby tried to call for help, but it took so long for hotel staff to arrive. When they finally did, they didn’t even bring a first aid kit. I had to request ice myself. Thankfully, the staff who stayed with me did their best and even considered calling an ambulance — I truly appreciate their effort.
It took me a month to write this because my hand was fractured from the fall, and honestly, I still have a bit of phobia from that day.
The breakfast situation wasn’t great either. You have to queue again, and it seems like they’re not prepared to handle large groups, especially during peak or school holiday seasons.
Overall, this was a very disappointing stay. I won’t be coming back again."