MOXY HOTELS properties in Bucharest

We stayed at the Moxy recently and have mixed feelings. On one hand, the hotel itself is great and we enjoyed the atmosphere and the facilities. On the other hand, the service we received regarding a flight cancellation left a bitter taste. We were originally booked for Feb 18–21. Due to a severe snowstorm on the 18th, Bucharest airport was closed and our flight was rescheduled, meaning we could only arrive on the 19th. When we contacted the hotel to explain the situation (a clear case of ”Force Majeure”) and asked for some flexibility with the dates, the staff was quite dismissive. They claimed that because the booking was made through a third-party app and not directly, they couldn't help us at all. While we understand the technicalities of third-party bookings, the rigid and empathetic-free approach was disappointing. Despite this, we chose to extend our stay until the 22nd because we liked the hotel itself, but the way our initial request was handled definitely cast a shadow over our experience. Bottom line: A cool hotel, but don't expect much help from management if something goes wrong with your travel plans.