Guest User
April 23, 2023
We had booked specifically because they offered a spa with jacuzzi service, sauna, Scottish shower and gym. The day before they sent us an email informing us that the jacuzzi was not available, but the sauna and shower were. Upon arrival, they had not registered the request for two single beds, they gave us another room with a double bed and a small one, not the two large beds that were promised when booking. The sauna and shower were not available. For the gym, they offered us one a block and a half from the hotel. The pillows are very hard. The shower tray was broken and had places where it was rusty. The breakfast was weak, without fruit, the first day the coffee ran out and they did not refill it (they offered bags). The first night, when we arrived, they were repairing the elevator (room on the tenth floor). We had to wait a while and they solved it. It was an unpleasant experience, considering the price of the rooms. There are many cheaper options in the area, which we would have chosen if we knew that the amenities that the hotel offered were not going to be available. Forgettable.
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