Hideaway Retreat

This place in no way represented the photographs online. This was such a disappointment as we were so very excited about our trip. We arrived at the property and drove around twice as we thought we must have gone to the wrong address!! The bottom set of apartments, which we stopped at and walked around were in a state of disrepair with tools, curtains and rubble strewn around. We then drove back up to the main area and house, to be told that we were not expected, even though this had been booked 3 months prior to our arrival and i had email and printed confirmation with me. I was shown to an apartment that I was told they could, 'clean it up for me, as it was not that dirty'!! It was in no way up to my expectations or what was depicted on their website. They had tradies on site working, which I understood, but in no way was this property suitable to be inhabited. I was also told that if they had known we were coming the lawns would have been mown!! Such a disappointment, and after a trip into the Tourist Bureau we found suitable alternative accommodation. Please do not get caught out and I would definitely not recommend this property.

The online pix and description do not reflect the reality. Not welcomed by (new) owner, she had no record of the reservation and told us we would need to pay again. I had receipts. The apartment was musty, dingy, poorly lit, shabby and needing a deep clean. Cockroach on the face during the night isn't good. smoke alarm was detached from the wall, clock not working, light fitting and skylight full of dead bugs, flyscreen need cleaning. These things on their own are no big deal, but with one after the other, it's a no from me.

With 3 friends we booked a week at the Hideaway Retreat and it was just awful!! We scored the lower units - definitely the cheap seats. Wifi was advertised but it only worked if you drove up a steep hill to the top of the hill. When we drove our car up there and parked in the only place available we were told rudely to move. Both units were dark, dated and musty. There were cockroaches of all sizes. It was impossible to walk to town as the drive was steep, dark at night and a long walk. The door to one unit was impossible to close without extreme strength. There is no sound proofing between floors so we heard every step the upstairs guests took. When we looked at the reviews here my friends and I were shocked! They are untrue and contrived - the place is a dump! It is by far the worst accomodation any of us have ever experienced in Australia!