MU Hotel Nampo

The room is clean, spacious and fully equipped with amenities. The hotel is located next to Busan Tower, near the metro and bus, so it's very convenient to travel.

You need to climb a very long staircase to enter the hotel, which will be difficult if you need to carry luggage. The booking page said that luggage could be stored, but when I asked, I got a cold shake of the head and was told no. For some unknown reason, the alarm went off early in the morning at around five in the morning, and no hotel staff came out to explain, which made me feel low and put off my mood for the day. The soundproofing in the room is very poor, you can hear clearly what is going on outside, and the sockets in the room are also loose.

It's quite good. The room is big. But there is a long staircase at the entrance of the hotel. You have to climb the big slope next to it to get your luggage up.

I made a reservation around 12:42 AM on 4/7. When I made the reservation, I thought I could check in right away, so I made a reservation, but I immediately discovered that it was a product that would allow check-in from 19:00 on 4/7, so I found the phone number to inquire and called 4. /7 I called the MU Nampo Hotel around 12:48 AM to inquire. The staff member who answered the phone at that time explained that I would receive a refund if I canceled right away, so I hung up the phone and immediately applied to cancel my reservation. Even if you make a reservation through Trip, you will not be contacted directly by the lodging company. There is another same company. I received a trip alarm saying that they will contact me in the order of the trip-intermediary company I booked and that they will respond by around 06:30 AM. However, due to the affiliate company's deadline, the response is delayed until 12:00 PM. I received another call saying they would give me an answer. After that, I received a second response from the hotel saying that their request for free cancellation was rejected. They said I would get a refund, so I canceled right away, but they refused, so I called the hotel again to confirm, and the person who first answered the phone was on night shift and had left work. He also said that there was no specific information that had been handed over, so I explained it as I explained above, and he said that if I made a cancellation request through the app I used to make a reservation, the hotel would contact me and they would give me a refund as soon as they contacted me. Then I immediately called Trip again and said, “I called the hotel again and somehow they gave me a refund,” so Trip would send a free cancellation request to the hotel again. The answer will be sent by email before 15:00. After waiting, I received an email at 14:41 saying that free cancellation was not possible, and at 14:44, I received another email saying that the hotel had rejected it. I was starting to get annoyed. Of course, it was my fault for making a mistake in making the reservation in the first place. So, I called the hotel to inquire, and the answer I received was different from what I kept hearing... haha. So I called Trip again and asked why it was rejected again, but since the person who answered the phone the first time I called is no longer there, they can give me a refund. They said they received a reply with something like that. Then I said I would call the hotel again and ask, and then I hung up and called the hotel, but it didn't seem to be the person who answered the phone earlier, so I called around 12 o'clock to ask about a refund. Is that the person who answered the phone at that time? When I asked, another person answered the phone because it was the third shift. I don't know if the third person who answered the phone was the owner, but when I called, they should have listened to each other, but they kept saying what they had to say, and if I had made a reservation through Trip, I would call Trip and tell them, and they got angry and asked why I was calling myself. Of course, I didn't speak softly, but I didn't call to fight again. However, even though I was on the phone for 16 minutes, he kept repeating the same thing and got annoyed if I didn't understand. I understood so well that I kept saying things I knew well, but I felt like I couldn't come up with an answer. Lastly, as mentioned above, the employee who first called me was at work at 11:00 PM, so if you come at that time, ask and if the employee really said that a refund will be issued, you will be refunded. You said, and you check in at 19:00. Is that correct? I asked, “What do you mean? Check-in time is 16:00.” Look at this carefully, and if you ask me to tell you, he gets angry again. I also attached a photo, but it says check-in at 19:00, so I hope you check carefully. The bottom line is that even after 11 o'clock yesterday, there was no contact and no refund was given. At least, if I had received one more notification that a refund would not be provided, I would have used the accommodation late, but there was no contact, no refund, and I was unable to use the accommodation, so I am writing a review to see the owner. The third and final person who called got angry and said that if the reservation was made incorrectly, it was 100% the customer's fault. As I said before, it doesn't mean it wasn't my fault. So, they made inquiries over the phone, so they said it was their fault for not handing it over to each other. The person who answered the first call did not hand it over to the next shift. The person who answered the second call also confirmed it with the first worker and refunded the money, so they said they could make a decision and said they would do it again. I don't know why I'm doing it, but I said it was possible twice and then said no, so I guess it's not just my fault. I really hope the owner checks this review, and since I didn't receive a refund, I'm going to file a complaint with the Consumer Complaint Center. I didn't want to go this far, but 68,918 won is not a small amount of money and I don't think it's too much to pay without even using the accommodation, so I'm going to try everything I can.