Cabanatuan Hotels with Airport pickup service

I booked in this hotel for several reasons: 1. Good location, near my business meeting 2. They recently opened after several months (so I expected clean, disinfected area) 3. Has a good reviews Before I enter in this hotel, the lobby doesn’t have ventilation, and aircon was off. I understand this may be because of the guidelines but I immediately felt discomfort since I’m from the metro, I expected comfort but failed. Another is the receptionist/ front desk personnel, she doesn’t know how to compute for a discounted price for 2 nights! She gave me a non promo price and guess what? Those who have senior/pwd discount has a higher fee than those who do not. They made an apology after few minutes of discussion. After being settled, we were accompanied to our room, and upon inspection, our linen has a hole. And upon checking out, we decided to buy an extra bag since we bought several item upon going back home, as we head back to our room, our key card is not working, we cannot get inside to pack our room and it is only 11:20am! We have to ask someone to fix this and we waited for about 10 mins to fix it before getting inside again to the our room. I have high expectation on this hotel but definitely not a top star hotel for me.