Guest User
February 15, 2025
The experience overall was mid. The rooms are nice and aesthetic, but that's really it. As other reviewers have said, there is absolutely no one available after hours, with the automated message telling you to call 911 in emergency. Their replies say this is reasonable because they "operate like an Air Bnb". Having stayed at many Air Bnbs, this is not the norm at all and totally unacceptable. I was the only person on the property the night I stayed (thankful for this as I'm seeing the other reviewers comments about the thin walls!) but this made me super nervous as a single woman. I also could not get the heat in the room to function and spent the night with in what felt like a sauna, with both heaters loudly clicking on and off, keeping me awake. Speaking of Sauna, couldn't get that up to temperature either, and with no one to help me, I didn't even get to use that, which was one of the main reasons I booked! I even made a point of asking the staff to show me how it worked before they left for the day. They advertise the sauna and cold plunge to the public for $25, but don't have a public shower. I texted in advance to ensure that snow removal would be happening in time for me to make it to the ski hill. They assured me it would be there at 7. Guy was not there until 7:45 and cleared my stairs and exit last. There's an arrogance to their service as well, as they didn't take any of my feedback seriously.