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Location not bad, close to places around hotel zone. Food was ok, nothing special though, breakfast was better than dinner. People nice, willing to assist. Parking helps a lot. Room very humid, clothes were kind of smelling after one day from all the moisture. The window has no view, looking at some wall or sth. Really I don’t know how someone gets a good room when they book-is it magic needed?

If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

The location is in downtown and close to restaurants and money exchanges. Hotel is well serviced, although I feel the breakfast could have been better. The room sink had an issue when we arrived, it took me a follow up to get a person who took the bathroom towel to remove it and left both the wet towel and sink block on the bathroom platform … perhaps few things they can improve on. The hotel also has gym and a facility to wash clothes

Great place to stay with included breakfast. We were canceled from our hotel last minute, and this was a great deal and much better than the one we had booked. Really enjoyed the stay and the view from the balcony. Clean and comfortable.

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

City Express is considered a mid-level hotel in Mexico. It is not bad in terms of hygiene, fully equipped and well-equipped, and the price is very affordable. This hotel is basically found in every prefecture-level city in Mexico.

If you're expecting a superlative five-star hotel, you might be disappointed, but if you can book at an all-inclusive and cheap price, you'll be very happy. The air conditioning and facilities in the lobby felt old-fashioned, and the Wi-Fi was weak at times, but the location, pool, and beach view made up for it.

Hotel location is great Service and friendliness are superb Breakfast is SOSO for this price. Facilities are outdated but consist of essential items (only air conditioning) Refrigerator The staff were very friendly and the service was prompt. ABIGAIL at the reception is friendly and the service is good. I praise it. I had a great time with my family

I booked 3 days and paid all the money online, but the hotel also said that I did not receive the money for 3 days. I was asked to pay the room fee in cash every day. I contacted the customer service. I said that I would contact the hotel every day. Going to the front desk, the hotel insisted that it did not receive the money and could not be refunded. This hotel and trip.

The hotel is similar to a three star hotel but is very economical for the prices it offers. Best part was the morning breakfast buffet. They have a cook who carefully prepares omeletes and quesadillas, definitely recommend the chicken chipotle quesadillas. Buffet may not be included so you may want to double check to be sure. The living quarters were basic as well. You will have a security box, closet, small tv. They commonly clean every morning, if you don't want it to be clean you can place the do not disturb packard. Everything in the room is white, you will have a decent view of the buildings around, but the view is relaxing. Btw, it's advised to secure your belongings if you have a suitcase, this logic would apply any hotel you go to, better safe then sorry. Staff were very nice, everyone within the buffet mostly speak perfect english, but the cleaning ladies were not able to. Just something to be aware of. *** If you love starbucks, they have one at the entrance. They can't make a Barbie Frappuccino but they have most drinks similar to the aiports. I did not go to the pool of gym due to frequent travel to Xcaret. This is a hotel morentowards those who do travel versus the cost of an all inclusive. Overall, this hotel is budget friendly and the concierge/staff were very kind. Defintely worth the considering. FYI, you want to run the water for a little to get it hot. Its more between hot and warm, they could update the shower heads. Bht they give you plenty of towels they have a blowdryer aswell. Also, outlets may be an issue in the single rooms, the family rooms are well equiped. Close to the airport aswell, the drive is around 10 minutes.