Popular Cancun 4-star Hotels

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

The room is quite big, and the balcony has a nice view of the sea. However, the whole hotel is not as big as expected, and the service is average. There are 4 restaurants, and the reservation time for the Italian and Oriental restaurants is limited, so you can only eat in the buffet restaurant every day. But the price is there, the cost performance is OK

During two of our four-day stay, only 1/4 of the elevators worked properly. During the remaining two days, 2/4 of the time, we were able to go down to the lobby from the floors where our rooms were, but we couldn't go up to the guest rooms from the lobby, which was very inconvenient. Also, the food wasn't very tasty, the restaurants we could use were limited, and even though it was all-inclusive, room service and many drinks were also charged. It was quite a hassle to have to check what was available on the app, but I wonder if that's the case everywhere...? The room was clean and comfortable, but the walls were very thin and we could hear normal conversations from the next room, so we had to be careful. I don't think I'll stay here again.

Extended stay 07:43 local time Less than 10 minutes Ctrip's order was confirmed / the hotel found a reservation in the morning! Repeated confirmation in the hotel and Ctrip in the morning! The original one-day trip to the sea was also forced to cancel. Knowing that the hotel received the confirmation at 11:40 local time, check out first and store your luggage after 15:00! Return to hotel at 17:00 The room is leaking. Ctrip customer service suggested that I pay at the front desk and then compensate me for 926. So if the market price is higher than 926, I will lose money! As a result, the retail price is $ 540! Until now, Ctrip insisted on compensation instead of compensation because it could not perform the contract unilaterally. Then how can I use compensation to measure half a day, if the hotel did not confirm, why should you send a confirmation to the customer, integrity is a standard for customer service to trust Ctrip Responsibility is the bottom line of the tourism service platform! Communicating jet lag is not an excuse for Ctrip to reduce its contractual obligations

We stayed in the garden villa which also has a bit of ocean view for four days. The location is great, beach and pools are great too, buffet is a meh, so remember to book one of the restaurants as soon as you can as the quality of the food is much better. Overall a great place with an attractive price.

We loved it here Thankyou very much!!

Pros: Housekeeping does a great job of cleaning and maintaining rooms. Nice pools. Great location near hotel zone strip. Not far from public transport. Cons: Food at the hotel is horrible. Water in bathroom not clean and has a funny smell. AC in room doesn’t cool. And too much seaweed on beach.

The environmental services of this hotel belong to the upper middle class. Close to big supermarket. Does not have its own beach. 40 minutes by bus to the beach

The overall cost performance is quite high The hotel booked in the evening includes a restaurant, the western restaurant is delicious The ingredients are very good. Do you need to make an appointment one or two days in advance? Those who like to take pictures by the sea can take pictures on the beach of this hotel. The sea here is blue-green and very clear. When choosing a room, it is recommended to choose a room that does not collude with the room next door, otherwise it will be super expensive. They are all Indians or Americans who play music and hold parties😂 The hotel has free canoe or sailing projects, you can walk there or take the hotel's free shuttle bus

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .