Eggentaler

I was looking for a place just outside of the city Bozen. I’m very content to have found this place. Hotel is incredibly comfortable, friendly, and great food. Staff was very helpful and friendly. This is an ideal place to come back to after trekking, sightseeing, or the like..

We've travelled in Europe extensively and we appreciate being treated with politeness and a degree of warmth. Travel is stressful enough without dealing with staff attitude. Something in the air changed as we drove from Venice to Cortina and through Val Gardena to Cardano. The default language switched from Italian to German. Unfortunately, the customer service at the Eggentaler is also stereotypically German: brisk and devoid of warmth. The rooms at the Eggentaler are as comfortable as you could expect for the prices they charge: clean, modern and quiet. The staff who received as in the late afternoon were more brusque than brisk. There's an intangible officiousness here that grates, particularly the small, beaded man with bun who checked us in. He insisted that we pay for our stay before nightfall because the breakfast staff couldn't process checkouts the next day, for some reason. So we heated up our credit cards, paying for dinner and our rooms the night we arrived. That request to pay wasn't itself problematic, but his manner was very abrasive. This stood in stark contrast to our experience the next night in Salò, where staff at the Hotel Spiaggia d'Oro greeted us warmly in a delightful, lakeside setting at a cost of around half what the Eggentaler charged. Ironically, it was Eggentaler's "breakfast girls" who weren't allowed to check us out who provided more warmth and advice to us than anyone who was on duty the previous night.