Etna Hills

We booked with them for one night, we had to do the theme park and then the next day the Etnaland water park, coming from Palermo we found the highway blocked and for a long detour, we call for the check in and they tell us that it is possible to do the automatic check in without any problem, they send us the codes of a safe where there are the keys to enter, we send the photos and some documents and we go to the theme park that we will leave around midnight, when we arrive at the structure and by making the secret code of the safe that opens we notice that THERE ARE NO KEYS, we are with 3 small children, we call the reference number 30 times in the space of 1 hour, the phone rings but nothing, the structure has 3 other telephone references, nothing, they all ring and no one answers, at 2 in the morning disheartened with the children we go back to the car and look for a structure that will host us at that time and after several attempts we find it and we reach it around 3, the next day , they write to us we don't know what happened we will try to understand we are sorry, is that all? This is madness incompetence and lack of professionalism, then we start to climb the mirrors, the card was stolen (in the video there should have been keys and not a card) They are not to blame, the check in had to be done by 8pm because problems could arise We are not entitled to a refund (we will see this) because they are not to blame, GUYS AVOID LIKE THE PLAGUE, with 3 children wandering around Catania at 2 in the morning, all the other structures responded on the first ring, they never after 100 Nii ok k ci

Finally a place that lives up to the photos and exceeds expectations. Really very beautiful. Very kind staff. Breakfast wou! Beautiful beautiful beautiful... I recommend it to everyone. We will definitely be back.