Guest User
May 10, 2022
I don't usually leave reviews, but this time I can't help but do so. With a friend in view of a competition in the city of Catania, we decide to rent a room in the Victoria B&B. Once I arrived at my destination, the Lady informed me that she would open the door remotely, so that I could take the keys and check in when she returned. Around dinner time I inform the Lady that my friend and I would be staying out to eat and with the excuse I ask about the "guarded parking", but the Lady tells me that the parking can be used provided that the car is moved in the morning by 7:30. This was already starting to annoy me, given that the choice was dictated above all by the parking included. Once we returned, around 11pm, the Lady knocked on the door and asked us to check in, but as soon as we opened she came in and started accusing us of having unmade the second bed, as she believed that we should both sleep in the same bed (matrimonial). Despite several invitations to go out, the Lady continued to stay inside the room and complain about our attitude and about people in general, convinced that our reservation for the "Triple Deluxe" did not include the second bed. After showing her the payment relating to the aforementioned, he changed his tone, starting to direct his discontent towards the booking platform and its methods. Even when asked about the famous "guarded parking" he made excuses like "it was written that it wasn't for everyone", which is absolutely not true. In the morning he calls us for breakfast, which we politely refused, in order to avoid further unpleasant conversations. To advise against it would be an understatement.
Original TextTranslation provided by Google