Guest User
March 26, 2023
English: We were guests of this property for three nights from March 18 to 21. We took 4 apartments for 13 people and I must say that inside the furniture and cleanliness are actually good. My rating Poor is due to the treatment of the owner towards us. Unfortunately we happened to be in a period in which there was work to expand the subway and without being warned in the days before our arrival we found a notice a few hours after having paid the bill that warned of the lack of electricity for March 20. During the stay the lady warned us that the expected time is from 3pm to 11pm. It is easy to imagine the great inconvenience for us also because we came from the excursion to Etna and we found ourselves without electricity (as described), without water and without heating..... We were unable to go to the bathroom having to resort on a rainy day to go around the bars with children of 9-10 years, to take refuge and warm ourselves in restaurants, in short a disaster. The thing that bothered us the most was the total abandonment by the lady, who was not the least bit concerned about our discomfort, in fact once we pointed it out, she expressly told us that we were the ONLY ones to complain!!!!! I would have thought it appropriate for the lady to have a coffee... a breakfast... or 5 euros to apologize... which was not done UNFORTUNATELY!!!! So unfortunately I do not recommend it, in fact stay away because if you have a problem, no one will HELP you for sure.
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