New Century Resort Hotel Qizi Bay

Environment: The location of the hotel is very good, the sea view is beautiful, and there is a sunset on the west coast that is rare to see in our country. Watching the sea and sunset from the observation deck outside the lobby is very comfortable and relaxing. However, the surrounding area is relatively desolate, and it is not convenient if you are not driving by yourself. The nearby scenic spots such as Dajiao Park are also relatively primitive and have a low degree of commercialization. Although they are beautiful, they are indeed inconvenient. Facilities: Standard configuration of a resort hotel. There are many options for raising children, including outdoor water parks, indoor game consoles, etc., as well as day care centers. However, most of the items here require extra fees. Since there is really nothing around, the money has to be earned by the hotel. . Hygiene: It is not easy to maintain normal standards. This hotel is huge, and I feel that the cleaning staff is under a lot of pressure. Moreover, the surrounding Taiyuan ecology is full of insects, so it takes a lot of effort to maintain hygiene. While watching the sea in the lobby, I observed an employee wiping an outdoor table, which shows that they usually pay more attention to hygiene. Service: I am used to giving 5-star reviews to others, but I have to give this one a low score. It's not that the staff are unenthusiastic, but that the customer awareness is insufficient. This is a management problem. Due to the remote location of the hotel, we provide a pick-up and drop-off service to Qiziwan Station. However, what is surprising is that after making an appointment to drop us off one day in advance, there was no driver to see us off at the departure time! ! ! After contacting the concierge department, a staff member contacted the driver several times before finding the driver. At first, he was not sure what time the driver would arrive. In the end, in order to ensure that we did not miss the bus, we had to call a taxi and go to the station. The high-speed train is followed by a return flight. If you miss the flight, you will be in a hurry. Drop-off is a very important thing for passengers. It is not difficult to review the registration information every day and make arrangements. I can only understand that it is a problem of customer service awareness. It is recommended that the hotel optimize this work process. If you can't do it, it's better not to do it. Without this expectation, passengers will make their own arrangements. Qizi Bay is beautiful but also very boring, suitable for leisurely relaxation.

1. No one was there to receive us. Only one person was checking us in at the front desk. It was messy. 2. No one in the reception, concierge, or catering department can guide you. You have to find the room by yourself. 2. The facilities are outdated and the sound insulation is poor 3. Chinese restaurant routine. No ordering required. 300 per person. There were more than a dozen of us. It was really amazing. I have never given a bad review since I booked the hotel. fed up