Lavande Hotel(Xiying store of Changsha High Speed Railway South Station)

Very good, very comfortable stay. Booked for three nights and ready to renew. The hygiene is good, quite quiet, and the sleep quality is good. The air conditioning is ok and the room size is quite suitable. I'm quite satisfied.

The front desk is very good, there are hot towels and hot water when you come in The hair dryer is so weird, I don’t know which points I need to focus on before it can sense it. I asked for a quiet room, but I was assigned a room next to the mahjong room. It was 1 o'clock in the evening, and the door was opened to play mahjong next to it. It was noisy and noisy. The door kept opening and closing. Not sleeping well affected the exam the next day.

I was upgraded to a room type when I checked in. The upgraded room is really nice. The bathrooms are separated from dry and wet areas. The price/performance ratio is really good. Jellybean

Stayed for two days, every day someone put a small card at the door When checking in, the two colleagues at the front desk ignored each other On the first day of check-in, there was a scalded hole on the armchair, and the bottom of the mouthwash cup was smashed The hair dryer is induction but the response is not very good. Last time I stayed at Lavande in Wuhan, the staff and environment were very good, so I chose Lafeng this time, but the overall experience was not good.

First of all, the attitude of the front desk staff was not good. When I checked out in the morning, I was delayed in issuing invoices and the staff was delayed. I communicated and arranged to pick it up in the afternoon. When I arrived in the afternoon, no one knew about it. Second: I checked out of the room on the 18th. On the 21st, I found that a total of 4 toiletries were left in the hotel bathroom. On the 22nd, Ctrip staff coordinated with the hotel front desk to find them in the room, but one facial cleanser was missing. We communicated from noon to 7:30 in the evening to no avail. The hotel staff did not respond to WeChat messages and gave no explanation. Here are 4 questions: 1. Did the housekeeping staff not find the guests’ belongings during the four days from the 18th to the 22nd? Or did they not clean the room? 2. Will the room staff not report the item back to the front desk if they find it? 3. The hotel didn’t respond at all after something was missing, just saying that I didn’t lose it. 4. I need help to send the item, but there has been no movement yet, and the message has not been responded to. All in all, this experience was particularly bad. I hope the relevant people will reply as soon as possible!

Good service 111