Extended Stay America Select Suites - Charlotte - Airport

Nice and quiet, clean and spacious rooms, with extremely comfortable beds.

I have stayed at many Extended Stay Americas this was the worst one. They collected a deposit when I arrived of an additional $150 just in case I was a smoker or damaged the unit. As soon as I entered the hotel room, I was assigned to, I immediately smelled a room full of smoke. I called the front desk they did assign me a different room, this room was not updated as stated on their website. The door had a crack around the bottom of the door large enough to see outside the room. The kitchen counter was very damaged the microwave was at least 15 years old. The kitchen burners or heating elements on the cooking surface were also at least 15 years old. The refrigerator made noise all night and had a layer of dust on top and side, which my husband cleaned before putting my food in the refrigerator. The kitchen hood had a layer of a thick layer of dust, which my husband cleaned because I did not dust and dirt in my food. I requested kitchen utensils, they only had a few items, I ended up going to Walmart and purchasing paper products myself. The breakfast was not as described, they were missing tea and fruit, no creamers for coffee, no yogurt no eggs. They did not have a water fountain on the premises, they had no ice machine on the premises. I had to drive to the back of the premises to dispose of my trash.

The customer service is extravagant, they accomadate you to ensure you have the best stay. The housekeepers are friendly and keep you stocked up on all items towels, toiletries, etc. Will definitely stay again.