Intercontinental Hotel & Resorts properties in Chengdu

The room was fairly clean, but staying in building E was quite a trek. The golf carts were always backed up, which was really frustrating. The check-in process was very perfunctory; they didn't even mention the water park tickets that were included in my booking. I had to ask about breakfast, the pool, and everything else individually – it felt like if you didn't ask, you wouldn't get any information. Finding the room at night was a challenge; I wandered for a long time and even went the wrong way. When I checked out, I saw them circling a map for new guests, which made me wonder why they didn't give one to me. After getting to the room, I realized there were no kids' toothbrushes, and then remembered the front desk hadn't even asked how many people were staying. I had to call back to request them. The room clearly showed its age, and the public areas looked a bit rundown. Both breakfast and the pool staff seemed indifferent. The pool entrance was unstaffed, a pure DIY entry, and once inside, I found the lifeguard sitting in a corner, ignoring everyone. Honestly, this experience was quite something.

Is this seriously a five-star hotel anymore?? I wasn't even going to write a review, but the more I think about it, the more annoyed I get. The first picture shows the fruit platter we ate from the day before, still sitting there with stains when we came back. The second picture shows urine stains from the previous night, also still there. The kicker is, staff *did* come in to clean. I'm speechless. I get that I'm not paying 200 yuan expecting five-star service, but I still paid good money. The front desk staff always act like I owe them something. Only the doorman at the entrance was nice; every other service person was utterly terrible! Is this what happens when an old five-star hotel gets too comfortable, thinking it's a luxury brand or something? Also, my deposit hasn't been refunded, and it's been two days already. Is IHG using customer deposits as their own cash flow, seriously? Let it sit in the account for a couple more days to earn more interest, right? If you don't have money, don't run a hotel!