Hotels with Parking in Chester

The historic hotel has a British style. I stayed for three nights and it was worth the trip. Regardless of the hotel's location, facilities, hygiene, service, catering and surrounding environment, it is the best choice for traveling to Chester.

Had booked twin bedded room and found when going to the room at 3pm, two single beds were together making a double bed with bedding for double bed.Went back to reception and they said someone would come and make beds up as two singles. We decided to go for a walk and returned to our room about two hours later. Nothing had been done. My companion decided to see if he could separate the beds and started to take the duvet, sheets and mattress protector off. To our dismay the protectors had blood stains on and the mattresses had stains on. We went back to reception and said no one had been up and we had now found stains on the bedding and mattresses and wanted new mattresses and bedding or a change of room. Again told someone would come up and sort out. We went to dinner and came back to the room about 9pm to find all the bedding on a heap on the floor with no explanation or message to explain what had happen. We went back to reception, informing them that nothing had been done and receptionist said some one would come up. We waited in the room and a staff member appeared and we showed him the stained mattresses and bedding and he offered to find us another room (time now getting up to 11pm). He came back with keys and took us to a room down the corridor. My companion reasonably wanted to check these beds before agreeing to the room and the staff member said “if you look for dirt you will find it” My companion asked him if he would have slept on the soiled mattresses and bedding and to our surprise he said yes. It made us wonder what his standards of cleanliness were and the hotel’s. We were on the Christmas break package and found the dining room very cramped with little room between tables, with the waiting staff finding it difficult to serve between tables. As we were with a coach party there were 10 of us on a table which looked like it was meant for 8 people. So meal times were not the relaxing experience it should have been. In fact it felt like too many people had been booked in the hotel for the Christmas break with not enough staff to serve the meals. There were long gaps between courses as the staff seemed to have too many people to serve. The waiting staff were pleasant and well mannered but appeared to need more training and support and more staff for the number of guests . The food was good and plentiful when it did arrive at the table. The afternoon lunch/tea was good and the evening buffet on Christmas Day but unfortunately a long queue of guests to get to it. I liked the cocktails they gave us when going into dinner, which was a nice touch. On reflection our second bedroom was well laid out but with no drawers , just a small wardrobe. There were tea and coffee making facilities but biscuits would had been nice. Our bathroom was fine and good supply of hot water but we couldn’t get over the stained bedding and mattresses which seemed to be acceptable for the hotel to provide for their guests and made you consider what the standard of c

Very clean very beautiful and very good service. Beautiful terrace to drink your coffee in the morning. We stayed in a superior king bedroom and it was honestly so clean and comfortable and relaxing

The usual standard of rooms for a Premier Inn, clean and well presented, the bath was a welcome bonus. Breakfast was lovely, usual selection. Parking was a nightmare! Directions given by the reception staff were vague, we toured the city looking for the cap park which was ”just around the corner ” Eventually found a car park, £18 per day so factor that into the cost of your trip. Chester's one way system is a pain.

Asked for housekeeping to be done when we left the hotel. The only thing done was new teabags were placed in the room and new towels were put in. The bed was not made, the room was not tidied, new mugs and glasses were not put in the room. Very disappointing. Called twice but reception was busy, so we settled for a room that had not been attended to properly. Disappointing.

Positives Position Excellent position centre of Chester five minute walk into Chester town centre. Staff all really friendly couldn’t fault them. That for me is where the positives end! Sorry but other than that I have nothing positive to say about it. For the price sorry just not good enough. Breakfast inedible the only thing I ate sorry drank on the first morning was a glass of orange juice other than that everything else cold, toast like rubber and cold, the eggs well I can’t even describe what they were like! I did think when the member of staff came to take the plates she might have asked why we hadn’t eaten anything but no ? No questions asked! So I guess she wasn’t surprised! Awful is the only word I can use to describe it. Second morning not much better managed to eat a croissant and that was about it! Not enough choice either poor show for the price you pay. The room no USB Charging pointing? Surely a norm these days? A lack of sockets full stop no sockets one side of the bed so I had my husbands laptop lead across my back while he was using it good job I had bought an extension lead with us! No socket near the mirror? How do you dry your hair when there is no plug anywhere near the mirror? Who designs these rooms? The room was not what I would call clean could have done with a better clean, also pillow case ripped? I could go on but I don’t think it will make any difference. Also had to pay for parking which I then heard them say to somebody “if you book directly through us you don’t have to pay for parking” ! Very disappointed in our stay would I stay here again definitely not I would rather use a Premier Inn I know what I am getting and I can get a fresh breakfast from where I want when I want and not have to book a table the night before at a certain time when I am on my holiday and don’t want to have to set an alarm to get up!

One of the best experiences in a hotel I’ve ever had! The staff really make your stay, big shout out to Darcy on reception who made our stay so lovely. We arrived and we’re surprised with drinks vouchers for my partners birthday, the room was lovely and spacious and very quiet! We used the pool and jacuzzi which were both great! Breakfast was a buffet with a great selection and even the chef asked us how we were doing and if we needed any recommendations for our trip. The staff really do go above and beyond and are some of the loveliest I’ve met in the service industry, a real credit!

The staff were excellent, friendly and provided perfect service. Breakfast was good, options of cereal, full cooked and toast. The hotel is just outside of Chester but only 5 mins drive by car. The room was warm and comfortable.

On a short break in Chester, my husband and I stayed at the Holiday Inn Express Chester Racecourse. We received a warm welcome on arrival, having parked our car safely in the car park. There is a £10 daily parking fee... now, it might seem a lot, but that's the cost of city centre parking and our car was secure during our stay. We were given a card to show if we needed to take our car out during our stay. Our room was very clean, plenty of lovely toiletries and a stocked hospitality tray. The bed was so comfy and the fluffy pillows were like laying your head on a marshmallow. The room was quite hot, but a fan was supplied, which was fine for us. Breakfast is provided and was very good, a well stocked buffet from which you can choose a cooked breakfast or continental breakfast. Staff were smiling and attentive. Likewise, when we had an evening drink in the bar area, staff were friendly and polite. These are not ' high end' hotels, but we were very happy with our stay in a hotel just minutes from the city centre attractions. We would be very pleased to stay here again

My partner had booked Hotel Indigo as a surprise for my 50th birthday. We arrived on the Friday eve to a warm welcome. Our room followed a race course theme and was tastefully decorated. We dined out on the first eve, exploring the city of Chester but decided to reserve a table on the second night. My sons and their partners joined us on the second night (again a surprise that was well kept)! And we had the most amazing evening of fabulous food. The family sampled the steaks as I enjoyed the chicken and the staff couldn’t do enough to ensure we had everything we needed. Thanks to a very special waitress - who recommended a wedding venue to us too as my partner had proposed earlier in the week on my actual birthday and so it was a double celebration. Our experience of breakfast on both mornings was friendly and staff really wanted to make sure we were well looked after. Hotel Indigo manages to find the balance between relaxed attentiveness and fantastic service in a beautiful setting. Thank you.