Terra da Luz Pool Villa

ㄥFour nights cost nearly 40,000, the service quality and facilities are completely inadequate 1. The bed sheets were covered with mold, but the landlord was notified but did not respond or take care of it. 2. Two of the three rooms have no hot water. When it gets to 13 degrees Celsius in Chiang Mai at night, you can only take a cold shower. 3. There are huge boogers on the wall, and nose hairs are also included😣 4. The curtains were not assembled and the whole set fell from the ceiling. 5. Reported to the landlord that he would not answer the phone or handle the matter. I was very disappointed and disappeared and no one could be contacted. 6. There are obviously insufficient garbage bags and toilet paper. 7. The bed is so hard that it’s super hard to fall asleep.

The dirtiest place I have lived in in recent years. The refrigerator was moldy, the house was full of hair, and the landlord refused to clean up after I contacted him. The water in the swimming pool should have never been changed. The kitchen utensils, toilets, towels, doors, etc. were all very, very dirty. In a tier-18 city like Chiang Mai, the price of 1,500 per night in the off-season should not be such a standard. Any 50-yuan hostel in China would not have such poor hygiene.

The room is clean, well-equipped, and not far from the city. You can download a taxi app and it's all done!

Although big enough each room has a toilet But the hot water is completely not hot enough have raised this issue to the landlord 2 times but were ignored no reply The location is not very convenient Also the swimming pool has many small insects can not swim at all have asked the owner to clean up Housekeeping cleaned up are still there

The advantages are that the three-bedroom apartment has a living room, which is suitable for family travel, and the cleanliness is pretty good. The disadvantages are that the overall operation team lacks professionalism. First, the sanitation is cleaned every two days, and the trash can breeds a lot of small insects; second, there was no one to greet me when I arrived, and I didn’t send the password box key and Wi-Fi password in advance. Later, I went to find it according to the reserved address, and someone actually checked in. Later, I don’t know where a man came out and took us to the unit that matched the actual reservation (so the reservation address given in the email was wrong); third, the reserved telephone service staff’s English level was very poor, and we could only add WeChat to communicate by typing; fourth, on the last day, we were asked to move to another unit, saying that she saw that we booked two different units (one for the first four days and another for the last day). I showed her a screenshot of my order, which showed that it was one for five nights), or "you have to move to another villa", "it is just next to you", I clearly stated that I would not move, and if there were any problems, I would contact my agent. There was no problem with my agency, and finally said that we could continue to live in this one. Overall, apart from the poor service team, the hardware conditions are generally satisfactory, and I can even swim in my spare time.