The Chicago Hotel Collection - Ambassador Gold Coast

I never developed such hostility towards a hotel in 20 years of traveling. I hope you can avoid what I had to gone through. Here, hospitality is scarce and service none. You deserve better accommodations elsewhere. 1. 30+mins check in. Granted, long lanes are typical during peak hours, but queue moves especially slow here due to 1) only two front desk staffs 2) they have to explain the $89.95 mandatory guest package + 18% recovery fee. 2. Guest call rarely answered I have to phone multiple times to get hold of someone. Front desk rarely answer the call. Oh they don’t have coffee machine(can’t speak for other rooms) because in-room coffee service is included in the mandatory guest package. Ironically, how to get your coffee service if no one is answering the phone? 3. Breakfast buffet is good, but made-to-order breakfast is horrible. (Buffet only weekend?) For the latter, after sitting myself, as the sign posts, I waited 15 mins before a waitress came and asked what do I want to order. BUT, I was never given the menu. “Can I order anything?” so I asked, naïvely. The waitress sighed and handed me the menu. With hope I ordered the American breakfast, with hash brown and fruit cup on the side. Hope dimmed after overhearing the couple by the window received foods bearing little resemblance of what they’ve ordered. After reading 40 pages of Stephen King, couple news articles and overnight unread email, I could be patient no more. Where’s ma food?? Clock hit 10:00 a waitress appeared from behind the scene and immediately she shut the front door and closed the curtain. Show’s over - at least they were quick when call it a day. Where’s ma food?? Finally a gentlemen noticed and asked what did I order. “American breakfast, hash browns and fruit cup on the side.” - Thank you. He returned almost immediately with the American breakfast with missing sausages(the ones at the buffet have a mild apple taste which was good) - hash browns have apparently taken its spot - and no fruit cup. I quickly went through half the omelette with already solidified cheese in it and rushed out. This review is not about getting compensated or sorting things out with the hotel, but to help my fellow travelers avoid a hospitality desert.

Good location to stay,20 mins walk to riverwalk

Clean rooms, but very basic. No kettle in the room. The location is great

Good location in Gold Coast, very close to Oak Street. Room is relatively spacious but hallways are tiny. My only issue is housekeeping did not make up the bed and simply just put the towels in one of the beds.