Swissotel Chicago
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Chicago
Swissotel Chicago
No.12 of Scenic Hotels in Chicago
323 E Wacker Dr, Chicago, Illinois, 60601, United States
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A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.Show More
We Price Match
Last booked 9 hrs ago
Highlights
Superb views
Ideal location
Cozy rooms
Lots to do
Delicious breakfastShow More
Amenities
Gym
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
Cafe
Currency exchange
All Amenities
Property Description
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.
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4.3/5
Very GoodGood Location on the bank of the river. Nice View.
All 144 Reviews
Surroundings
Metro: Randolph/Wabash
(810m)
Metro: State/Lake
(820m)
Airport: Midway International Airport
(20.1 km)
Airport: O'Hare International Airport
(28.8 km)
Train: Millennium Station
(690m)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Pinnacle Two Double Room
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
1
Pinnacle Two Double Unique Chicago Skyline View
2 Double bed
Has window
Non-smoking
Air conditioning
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7
Classic king Room with Lake View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Doorbell and phone alerts
Check Availability
2
Lifestyle Suite King
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Movies
Conditioner
Shampoo
Check Availability
EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
1 King bed
Non-smoking
Air conditioning
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6
Presidential Suite
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Check Availability
9
Classic king Room with City View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
6
Lifestyle Suite View 1 King
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Movies
Conditioner
Shampoo
Check Availability
LAKEVIEW 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB WITH GRAB BARS 320sf 29sm - 50in HDTV
1 Double bed
Non-smoking
Air conditioning
Check Availability
Corner Lifestyle Suite
1 King bed
Has window
Non-smoking
Air conditioning
Wi-Fi in room
Check Availability
RIVERVIEW 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV
1 Double bed
Non-smoking
Air conditioning
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2
King Room with River View-Disability Access/Roll-in Shower
1 King bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Check Availability
3
Double Room with Two Double Bed and River View-Roll in Shower Accessible
2 Double bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Check Availability
5
Classic Double Room With River View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
10
Classic Double Room With Lake View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
9
Pinnacle Two Double Room With Lake View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment Style Suite With Lake, City And Skyline Views
1 King bed
Non-smoking
Air conditioning
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5
Classic Double Room With City View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Check Availability
JUNIOR SUITE 1 KING, 600 SF, 55 SM, Views Of Lake Michigan And Navy Pier
1 King bed
Non-smoking
Air conditioning
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6
Executive Two Double Suite
2 Double bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Check Availability
8
Vitality Suite
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Check Availability
5
Junior Suite
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Check Availability
EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
1 King bed
Non-smoking
Air conditioning
Check Availability
15
Executive King Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Check Availability
1
Pinnacle King Unique Chicago Skyline View
1 King bed
Has window
Non-smoking
Air conditioning
Check Availability
10
Pinnacle King Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
5
Classic King Room - Bath Tub/Disability Access
1 King bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Check Availability
6
Premier Room, 1 King Bed, Lake View, Corner
1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
Wired Internet in room
Wi-Fi in room
Check Availability
8
Pinnacle King Room with River View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
6
Classic King Room With River View
1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
TV
Conditioner
Check Availability
9
Pinnacle Two Double Room with River View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
7
Premier Corner Room, 1 King Bed, City View
1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
Wired Internet in room
Wi-Fi in room
Check Availability
1
Corner Executive Suite
1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Wi-Fi in room
Check Availability
8
Pinnacle King Room with Lake View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Check Availability
2
Classic Double Room With Two Double Bed Roll In Shower Accessible
2 Double bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Check Availability
Hide Room Types
Guest Reviews
4.3/5
Very Good
144 reviews
Verified Reviews- Cleanliness4.4
- Amenities4.1
- Location4.5
- Service4.3
Average for similar properties in Chicago
AI Summary
The Chicago loop location offers easy access to transportation, attractions, and dining. Guests appreciate the friendly, efficient staff, clean, spacious rooms, and breathtaking views of Lake Michigan and Navy Pier.
Guest User
January 8, 2025
My recent stay at this hotel was generally unsatisfactory. While the rooms are spacious, the facilities are outdated. The hotel does not provide complimentary water - instead, they charge $6 for a 500ml bottle. The air conditioning wasn't turned on before check-in, showing a lack of preparation.
The front desk is severely understaffed with only one employee, resulting in queues every time you need assistance. The service quality needs improvement - they don't provide basic room service such as delivering toothpaste to the room. Additionally, the elevators lack security access control, raising safety concerns.
Particularly disappointing was when staff entered the room with such brief notice that I didn't even have time to respond on the check-out day. Considering the room rates, this hotel offers poor value for money. Apart from the generous room size, the overall experience falls short, and I cannot recommend staying here.
Guest User
December 9, 2024
The location is great. The cleanliness of our room was fantastic. I asked for a luggage cart to be at the room at x and the front desk said I needed to call for the cart. Really? It took over 15 minutes for a bellhop to arrive at 6:45 in the morning. There is an additional $25 a day charge that is not disclosed at booking. The coffee costs more than Starbucks...? We bypassed getting our room cleaned for two days. On the 3rd it was never addressed. Staff said ... oops. It used to be THE hotel to stay at in Chicago. The last two nights teenagers were running around unsupervised and making noise until security was called. Probably not going back, so sad.
Guest User
March 25, 2025
It was a clean hotel and a good stay. The location is good and convenient for us to complete several things in Chicago. We will stay there again in future.
amal gati
January 7, 2025
The view
Attlee Chu
January 11, 2025
Besides the Riverwalk, convenient location, you may assess to the loop and magnificent miles by foot without and problem.
jordi
December 12, 2024
Nice hotel next to the river and close to all Chicago hotspots.
Besides, got a great price thanks to trip.com
Guest User
January 16, 2025
It was a lovely location, I really like that it's by the river. The room was immaculate, clean and spacious. I had a really wonderful stay, would definitely recommend Swissotel to my peers.
Guest User
October 14, 2024
This is the worst hotel experience I have ever had. The staff were not friendly and missed out one of my luggages when we passed them all the tab. The worst thing is the staff were so impolite and even accused it’s our fault. I didn’t understand why a proper decent hotel can treat the guest in such a poor manner. We were all in the city for marathon how come the staff was so hostile to the marathoner. It’s a true disappointment and I encouraged all future runners never ever go to this hotel.
Services & Amenities
Most Popular Amenities
Gym
Private parking
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Cafe
Currency exchange
Conference room
Business center
Multi-function room
Childcare service
Wake-up call
Wi-Fi in public areas
Free
Gym
Bar
Restaurant
Cafe
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking, and Charge, $87.00 (approx. AED 319.59) Daily. Reservation not needed.
Private parking
Additional charge
Valet parking
Additional charge
Front Desk Services
Currency exchange
Safe at front desk
Luggage storage
Wake-up call
Concierge service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
Chinese(Mandarin)
French
German
Spanish
Food & Drink
Cafe
Bar
Room service
Health & Wellness
Hair and beauty salon
Gym
Kayaking
Off-site
Sailing
Off-site
Public Areas
Shopping mall
ATM
Elevator
No smoking in public areas
Gift shop
Water purifier
Cleaning Services
Laundry service (on-site)
Dry cleaning
Clothes dryer
Facilities for Children
Childcare service
Business Services
Conference room
Business center
Postal service
Fax/copying service
Wedding service
Multi-function room
Accessibility
Accessible rooms available
Assistive listening devices
Braille signs
Stair-free main entrance
Safety & Security
First aid room
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property 1 day in advance by phone
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of $100.00 (approx. AED 367.35) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: $50.00 (approx. AED 183.68) per pet per night
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 21 years old.
Paying at the Hotel
Property Description
- Opened: 1988
- Renovated: 2009
- Number of Rooms: 650
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.