Marriott properties in Chicago

Very high-end hotel, in the heart of downtown Chicago, the location is superb, walking distance to many downtown places to eat and drink and many places to visit.

This was my first time booking this hotel through Trip.com, and the environment was excellent, especially the staff – every single person was incredibly friendly. I usually don't like going to Chicago because I always feel it's unsafe, but I went for a graduation ceremony with some students. Staying here felt convenient and safe. Trip.com's service was also very helpful. I'll definitely stay here again next time I visit Chicago. It's super convenient for shopping and getting to other places.

It's not worth the price of 4000RMB per night. I chose this room because it is close to the venue. Requested a room away from the elevator when booking, but was given a room right next to the elevator. Is that intentional? The bed was too soft and collapsed, making sleeping very uncomfortable. No one answered the phone at the front desk even at 3 or 4 in the afternoon. I called five or six times before someone answered. I asked for a toothbrush and slippers, and they agreed. But they were not delivered until I called again the next day. The buffet breakfast had very few varieties and was not changed at all in four days. Poor service, very bad hotel experience!

The location is convenient and easy to find. The subway distance is 10 minutes. The surrounding breakfast and dinner are very close. The famous deep-dish pizza is only a 10-minute walk from the hotel. Store Messi and Apple, you can take the bus and walk, the hotel front desk and the consulting service are separated, very convenient! Overall good! Will choose next time!

The room is really too small for two people, but the bathroom space is enough. The room is also very clean. Everything is done online and responded very quickly. A deposit will be charged after the accommodation registration, which is not disclosed on the website.