The Chinese restaurant does not provide service during the day, but the business hours are posted online from 10 to 21. I didn't eat on the way. I rushed here to have a good meal.
The key is that the front desk didn't know that they were closed, so they asked us to go to the second floor to find someone to receive us.
After we settled down, we called the restaurant on the second floor first, but no one answered for a long time, and the call was automatically transferred to the front desk. The front desk also asked us to go to the second floor. No one answered the phone, can we find someone? So I asked the front desk to help ask and find someone. As a result, there was no reply for a long time. Ten minutes later, I called the restaurant again, and it was automatically transferred to the front desk. Only then did the front desk say that there was no one, and we could order food delivery. They couldn't even take the initiative to send a message, and had to wait for the guests to chase. This is really not a five-diamond service. Ctrip gave a 5-diamond rating, which is far-fetched.
Not to mention, the room and hygiene are enough for five, the hotel environment is not bad, and there is an old revolutionary restaurant 200 meters to the right that tastes good and has good service.
The doorman and security guard Xiao Yin is absolutely proactive and enthusiastic in service. He helps carry luggage and greets parking. He is a very positive person.
Overall, I am satisfied, but the service awareness of the front desk still needs training.
Original TextTranslation provided by Google