New World Chongqing Hotel

The hotel is built by the lake, with a beautiful and quiet environment. The lake and mountains are beautiful, the garden is full of spring colors, and the fragrance of flowers is overflowing. The hotel facilities are very new, there are free bicycles to experience, the heated swimming pool is also very good, and what is more commendable is the rich breakfast.

I did some research on Ctrip and chose this new hotel in Bishan with zero negative reviews, but it turned out to be a "thunderbolt"! First of all, the hotel is newly built, and its hardware can be said to be unique in Bishan. However, the service is so lacking that it can't even reach the level of a three-star hotel! First of all, when you come to the hotel gate, the receptionist is like a "statue", without greetings, and will not come to help you pick up your luggage, as if you and him are in two parallel spaces. After checking in and entering the room, you will be surprised. I looked up and saw that there was a piece of dust on the air-conditioning outlet, which formed a strong contrast with the brand new room! Is this the state of a five-star hotel? ! I called the front desk and informed the housekeeper on WeChat, saying that someone would be arranged to deal with it. We went out for lunch, but the license plate number entered when we checked in, I went to the garage exit and reported that I couldn't get out and waited for another four or five minutes. Fortunately, there were not many people at this time, and there was a car queue at the end. . . In the evening, after dinner and returning to the hotel, the receptionist was still in two different worlds from you this time. They were chatting with each other and still couldn't see the guests. . . After the child took a bath, I called the front desk to ask for a bath towel. Not long after, an uncle who was not wearing work clothes "kindly" brought me two bath towels. I have stayed in many hotels over the years, and this hotel really surprised me. I suggest that the service level should be improved and matched with first-class hardware facilities. Otherwise, even the best hotels will be closed. Before leaving, the front desk also asked me about my stay, and I also gave feedback. What they said to me was that if I am willing to stay in their hotel next time, they will give me a free room upgrade. Thank you!

The environment is great and the service is very good. It is very cost-effective to book a hotel recently and there are special projects. It is especially suitable for weekend leisure travel or vacation. The front desk service attitude is particularly good and the window view is really beautiful.

Environment: A very nice hotel with a great environment. It is very comfortable to look at the lake view, especially when the sun is out and it is warm. Service: The service is also very good. From the moment I got off the car, I was warmly served by the two guys from the concierge department, Derren and Aiden. From the time I was taken to check in, I was also warmly introduced to many facilities and services and places to eat and play in the surrounding area during the time I was led back to the room. Thank you very much. Worth recommending, I will come again next time