Guest User
February 5, 2025
This was a very unpleasant trip. This was the first time I encountered such a situation after staying in so many hotels.
1. I originally booked the Xiaoai Suite for the next day, but my child had a fever and I booked a deluxe suite one day in advance. I checked in late because the previous guest did not check out. When I got to the room, I found that it was not the deluxe suite I booked, but a lower level comfort suite. At first, I thought the front desk had made a mistake. I went downstairs to ask the front desk, but I didn’t expect the front desk to collude with customers and blatantly deceive customers, telling me that I was staying in a deluxe suite. I went upstairs to check again, asked someone to check, and checked the reservation information online. This time I was very sure that I was deceived. Then I went downstairs again. This time the front desk saw that I went downstairs again and pretended to make a mistake? Do you think I am old and test my patience and IQ like this? Such a big hotel relies on deception during the Chinese New Year? I found it, I didn’t find it, or I didn’t go down twice and it was over?
2. The front desk upgraded my room after seeing the truth. Okay, the upgraded room is bigger, but what? There are leaks everywhere. I froze to death all night. In the end, such a big hotel still has to use electric heaters. Is it a joke to tell others?
3. Let's talk about breakfast. The breakfast cost 68 yuan per person. There was basically nothing to eat except noodles. I had to wait in line for almost 20 minutes. This is the first time I have encountered this.
Summary: Extremely disappointed, very angry, and affected my mood. Speechless! Big liar
Original TextTranslation provided by Google