Yueguoshanqiu&
April 27, 2024
As an ordinary guest staying in a hotel on a long-term business trip, I would honestly say that this Vienna hotel does not have the services that a branded hotel should have. Don't expect too much.
1. I got off the plane at 11:30 pm and booked a room. Five minutes later, the front desk called to ask "what time will you arrive in the evening and whether you will check in. If you don't check in, you won't be charged a room fee."
2. I had planned to enjoy the late check-out privilege and check out at 2 o'clock. When I came back at noon, the room card could not open the door at 1 o'clock. I understood that. I contacted the front desk to send a robot to deliver the room card. Can you believe it, it still could not open the door?
Later, as the robot went downstairs and swiped the card again, it still couldn't be opened, and the guy got angry;
3. Later, the manager came up and swiped the card to open the door. My room card did not work, but he actually took the room card and left. He packed his luggage in the dark room and went downstairs to check out quietly. He did not say anything like sorry the whole time.
4. I added WeChat and sent the invoice message. The hotel sent the invoice immediately, but the tax number was wrong and the amount was much lower than the room I booked. I guess you are not online at all during work.
Summary: This bad review is not unfair to you;
The only good thing I can say is for the auntie in the restaurant. She patiently asked if I wanted to eat noodles and offered to pour milk for me. Although I didn't eat much, I appreciated her work.
Original TextTranslation provided by Google