Anonymous User
March 29, 2025
The hotel has a superior location, convenient transportation, and a first-line lake view. The hotel housekeeper Cora Pan called me early to add WeChat, reminded me of the precautions for check-in, and waited for us in the lobby to take us to the room. Because I had booked a one-bedroom suite before, I found that it was not very convenient for my mother who uses a wheelchair to live in the suite after checking in. After telling the housekeeper Cora, she actively handled the arrangements. The hotel was full that day, and the next morning, the guest checked out and immediately changed to the best lake view room. She also suggested that we pack our luggage before going out to play and help us send it to the new room. This kind of thoughtful service is the five-star quality of Greentown Sheraton. Not only Cora, a tall and thin concierge doorman took the initiative to pick up the car for us when he learned that we were afraid of entering and exiting the underground garage, and took the initiative to observe whether the guests needed parking help, which was touching. In addition, the service of restaurant staff, room aunties, cleaning sisters and other positions in the hotel is also very good, smiling and polite, and responsive... The reputation of a five-star hotel is established bit by bit. I am grateful to this group of people and will see you later.
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