Guest User
March 24, 2025
Advantages and praise: As a full-villa hotel, Anlan is unique among the many hotels in Qiandao Lake. The size of 80 rooms also means that it is destined to be different from the "vegetable market" of the chain group. The holiday feeling is very online. Located in the southwest lake area, away from the hustle and bustle of the main lake area, but it also requires an extra hour of driving. The hotel design is good, with a new Chinese style of anti-Huai-style architecture, especially the interior of the room, 80 square meters + high ceilings, and the interior furnishings all show the designer's ingenuity. The 1.5m deep swimming pool configuration is the deepest one I have stayed in recently, and it is very refreshing to swim.
Service: As a resort hotel, pre-adjustment + butler service is standard, and the hotel's 24-hour battery car is always available. Butler Miya added WeChat in advance, and responded to the needs before and during the stay. He helped upgrade the Linhuxuan and delayed check-out. He also arranged souvenirs before leaving. Give a thumbs up. Ctrip package comes with a travel photography package. The photographer Xiao Xu is very professional, the service is in place, the photography is dedicated, no random sales, and the communication is efficient.
Complaints and suggestions: 1. Flaws in room facilities: The bathroom floor is very slippery after getting wet, which is very dangerous! My pregnant wife almost slipped, so it is recommended to make anti-slip and warning signs! The bathroom curtains are broken, the hot water adjustment is Hansgrohe, but the shower is Kohler, and the large bottle of Guerlain toiletries cannot be squeezed out. 2. The public area is poorly maintained: the wall peeling and loose floor tiles in the public area can be seen at any time, and the swimming pool locker room has a distinct odor. 3. The breakfast is poor: it is completely not at the level of luxury brands, and is not even as good as ordinary Marriott, Hyatt and Hilton. The chefs and waiters are probably aunties from nearby villages, and the products are really not good. There are also very few varieties, no Benedict eggs, and the only freshly squeezed juice is watermelon and cucumber, and the others are not freshly squeezed (you can either not be freshly squeezed, it's very embarrassing). I ordered a coffee, and it took me a long time to find that it was not made. The most outrageous thing is that the auntie who made the omelette asked me if I would check out today, because those who came to eat at this time (9:30) would check out after eating and pack up. I was full of question marks, what does the day I check out have to do with your work? I would like to ask when do all the regular guests have breakfast? I looked at the aunt's simple and innocent smile and could only smile awkwardly. I hope you can do a good job in training, recruit some serious chefs, and improve the emotional intelligence of employees.
Summary: Qiandao Lake Anlan is a bit fragmented after the experience: excellent design but poor maintenance; Guerlain amenities but can't squeeze out; the housekeeper travel photography service is icing on the cake, but the breakfast is mediocre. It is recommended that the operator provide basic hardware and services well, and then think about how to do icing on the cake. Instead of providing some luxury brand standard services, but the basic things are not done well.
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