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Checked in late from a delayed flight. Reception was pleasant and handled our arrival professionally. Took a bit longer due to slow computer but he was always updating us on progress and was apologetic. Room was great. Full amenities and had four pillows in our king size bed! All fluffy and comfy. Quite room and since we arrived late, we got a check out extension which was really really nice. Location is center and walkable distance to many shops and restaurants. Would definitely use this hotel again.

The location of the hotel is very good, it is convenient to go everywhere, and the bedding is very comfortable. The restaurant on the first floor of the hotel is delicious. You can walk to Shed5, the same restaurant of Jay Clan, within five minutes. The service staff are all very nice, which is pretty good in New Zealand, which is famous for its deserted hotels.

This place was booked by a family member for the criteria of being cheap and close to the CBD. The location was excellent and could not really fault that. The parking was a bit variable with lots of free metered parks when we arrived on Xmas Day but found it hard to find one during the late afternoons and had to park in adjacent streets on some days. The parking garage options were also a bit pricey. As we arrived on Xmas Day, no one assisted us with our luggage so we took it upon ourselves to get a luggage trolley and go up the lifts to our rooms. Passageways leading to the rooms were a bit narrow. The key access was fine although the door strike plate was hanging on by a single screw and looked like it would fall off anytime soon. The rooms were small, functional with a sofa bed that gave me a slightly sore back in the morning. The main bedroom had a queen bed which was nice. Kitchen facilities were adequate. Room service was a bit lacking - on our 3 night stay, the room was only cleaned on the second morning and we only had 2 towels for the 4 of us initially. The bathroom was really cramped and uncomfortable. Did not try the washer dryer. The views were reasonable - mainly of buildings across the street. Wifi access was rather sporadic. Overall I would only recommend this to people on business for a maximum of 2 nights. Not really designed for families.

I have just had a one night stay at this hotel and splurged on a Junior Suite which was well worth it. The room was beautiful...better than the photos suggested which is really unusual!! Due to current low staffing levels (the bane of hospitality everywhere atm) they currently don't offer valet parking and this was the low-light of the stay. Obviously I completely understand the staffing issues but.... On arrival (at approx 10.30pm due to a 4+ hour ferry delay) I was dismayed to find the doors locked but staff were available to let me in. I unloaded and my bags were taken to my room and I had to park the car myself. Other than being really tired and not up for negotiating Wellington CBD's notorious one way system to get to the car-park, this was fine and not usually something I would gripe about. The car-park is actually directly attached to the hotel which is perfect, but I had to drive around the block in a counter-intuitive manner to get to the car-park. I knowingly drove the wrong way down a 1-way St to make my life easier as it was okay to do it at that time of night with deserted streets. An hour or so later I called for room service (several times) and no-one answered the phone on any occasion. I knew they were short-staffed so no problem, I wandered down to reception to order a meal. I had the chicken laksa which was nice. The midday check out was wonderful and check-out was seamless. But I had a major issue getting out of the car-park and I'm not sure if this is my fault or the Hiltons fault. On arrival I was given an information sheet regarding the parking and this included the exit code. I committed this to memory and off I went. However, on entering the code at the car-park exit point the barrier did not rise. Traffic built up behind me rapidly and my blood pressure and stress levels ramped up accordingly. I had the correct code and on subsequent attempts to get out, tried the code followed by the # key and also tried the code followed by the tick/green light key but no dice. I tried calling reception but got no answer and was just about in tears when a kind man (about 5 cars back on a narrow exit point in a typical inner city parking building) walked down and used his card to let me out. Thank god for him whoever he was. This was really stressful as I had been on the road for 2 weeks and was about to embark on the last leg of my journey and just didn't need the stress. I was particularly annoyed they did not answer the phone when I called. I called a 2nd time but by the time I got some-one on the phone the good samaritan had let me out. I definitely had the correct code to exit the car-park but was not aware I needed to press the tick/green key afterwards (although...I did try this and it didn't work... I may have entered this final step too late because I didn't know it was needed). I can't recall seeing this instruction on the info sheet I was given. Hence...it may have been my fault...or not?? Either

It's close to Queen's Wharf. The rooms are large and tall. The outer building is very European style. Arrive, very good feeling, if the price can still be recommended

Apartment-style, parking behind, you can't go wrong with the navigation. The parking and reception are on the top floor, and the exit on the first floor is the commercial street. Apartment-style hotel, full kitchen equipment, washing machine dryer, and a supermarket nearby, very convenient.

The room was good, decent size , good facilities and right in middle of Wellington.It is a bit odd that front age on street is only a door wide and you catch a lift up to 4th floor reception and thence to room. No parking on site but thye provide space close by: however not easy to get cases from car down narrow steps and onto main street and back again.V convenient for all city centre attractions: TE Papa maybe 15 mis stroll along front: ferry port is not quite as close as it looks on map but still only 5 mins by car through city streets.

Great location and very friendly and helpful staff. Check in was a breeze, and we were allocated a room as requested, in a quiet zone of the hotel. Although on a steep hill, the elevator down the street level was a bonus. After a long day, we used the room service and can highly recommend the Haloumi Burger for something different. But please have a Club Sandwich on the menu in the future. The bed was terrific and we had a great sleep. Breakfast (included in our room tariff) was great. A take away container of fresh fruit offered was a nice bonus. Will I/We stay here again? Yes. Sure will.

We had a wonderful stay and enjoying the great location and convenience of exploring the city. The room is newly renovated, clean and well kept. My daughter had the really delicious gelato as shown in the photo.

A mixed bag. The guy at reception was as friendly and helpful as could be. Rooms (we took 2 - 6g and h) were clean and had kitchenette but very differentl layouts and sizes. There were some stairs in weird places so not suitable for people with accessibility issues. Rooms werr clean and reasonably modern. Single glazed windows - so a refular hum of noise, but nit bad. There was a weird smell in the corridors and both rooms - not sure what it was - but with windows open it dissipated and we got used to it surprisingly quickly. Rooms were clean. Internet was good. Parking was extremely tight and inconvenient. Location was just above the city, so no great access during the day (using elevator shortcuts to Lampton quay) - a bit of a walk uphill at night though). It was fairly inexpensive so good value for money.