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Hotel au milieu de la montagne, jolies vues, très bons repas, personnel très gentil Un peu vieux en terme de deco, nous avons eu froid dans la pièce commune et en dormant (manque de couverture), lit très inconfortable…

The bus stops nearby, but the staff take a walk if needed. The rooms are large, spacious, clean and warm. Breakfast is excellent, in our case we were only in 5 in the hotel so for each extra you could ask. Ex-cracked eggs, pancakes, etc. You can order a packed lunch, be careful with the bread. They write SANDWICH and it is with our bagleaf bread. Say you want the bread in a case made at home. That's great. Excellent dinner with various choices. Excellent prices. There is a small bar with Madeira's handicraft beers for the aperitif. I strongly advise this hotel!

Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

the hotel area is very neat. The pool is clean. The staff at the reception are polite and friendly. The rooms are neat, small. We got a garden room, but it didn't feel like a garden. It was just a lawn and a view of a green fence. The bathroom is tidy, towels are changed upon request. The hotel is very quiet, beautiful views of the sea and mountains can be seen from the windows. There was no microwave or kettle in the room. The breakfast is delicious, a small but filling selection. VERY SMALL SELECTION OF FOOD IN THE HOTEL RESTAURANT. JUST PASTA AND SALAD. So those who want to have dinner will have to travel closer to the sea to cafes.

Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.

Bel emplacement entre mer et montagne, l'hôtel est vraiment bien situé. Pour autant, malgré un rafraîchissement visible, humidité ressentie (exemple: odeur des oreillers, odeur de canalisation dans la SDB). Literie correcte (matelas bien ferme) malgré des draps jaunes, loin du blanc, une salle de bain pas assez ventilée et bruyante, un lavabo très bas, pas de prises de courant dans la SDB, support produits inexistants dans la douche, pas de supports pour étendre ses serviettes après un passage à la piscine, enfin la climatisation est faible. Coffre fort payant. Personnel triste, pas ou peu souriant (c'est peut être la dureté quotidienne). Piscine intérieure peu engageante, les peintures et vitres extérieures demandent un bon rafraîchissement. Les évacuations des balcons sont à nettoyer. Des excroissances verdoyantes sortent des tuyaux et donnent une image dégoûtante (au rythme de l'écoulement d'un goutte à goutte). Réveillé tous les matins à 08h30 par les chariots des femmes de ménages, dommage. Bref, c'est décevant car le site est magnifique. Après ouverture de la porte de chambre donnant sur la piscine extérieure, réveil matinal aux bruits des vagues, cest magique. Côté repas, ceux-ci sont très très simples et pourraient être comparés à ceux servit dans une cantine de faible niveau. La salle de restauration est surchauffée, bruyante et ne peut pas être vraiment aérée (seul deux fenêtres s'ouvrent sur l'extérieur, ainsi que deux portes). Les chaises sont trop basses et peu confortables. Les nappes sur les tables sont souvent tachées. Si vous souhaitez manger en extérieur, c'est possible, mais sur des supports tres vieillissants (certaines tables sont bancales et rendent le repas désagréable). Trois parasols se battent en duel. Leur supports sont eux aussi tres fatigués. Petits déjeuners complets pour ceux qui aiment le salé (œufs, saucisses, charcuterie), nous n'avons pour autant pas testés. Les pains, vienoiseries, beurres sont de faibles niveaux (sans saveurs). Pas de chocolat (type nutella), thés fades (seul deux choix proposés), café et jus d'orange industriels. Dîner: très soft, avec un poisson (souvent odorant), des entrées constituées des restes de la veille, une viande souvent très dure, légumes souvent peu cuits, riz, pâtes, sans sauces...desserts: malheureusement peu rassurants (gelées colorées, flanc, une seule saveur de glace, une salade de fruits, )...Cet ensemble vous sera proposé chaque soir. Bref, après deux jours, vous n'êtes déjà plus surpris. Au delà du fait que vous n'avez pas ou peu de choix, parfois vous testez un nouveau gâteau, malheureusement pas encore décongelé. Alors cela est bien entendu comestible mais pardon, très souvent décevant, fade, voir pas bon du tout. pour un trois étoiles, nous sommes déçus. En résumé, à part le point de vue incroyable, passer votre chemin.