Garner properties in Cologne

The Wi-Fi was awful, practically unusable. When I asked the front desk about it, the staff just curtly said, ”I don't know.” That person was really unhelpful. Next time I'm in Cologne, I definitely won't be staying at this hotel again. It's super far from the city center; a taxi costs over 30 euros, and even a Bolt is more than 10 euros.

A modern hotel right in the city center, a stone's throw from the cathedral and shops. Good breakfast, nice decor, pleasant welcome, friendly staff, comfortable bed and linens. BUT: the room was extremely small with the bed against the wall, forcing us to crawl over each other, and had a depressing view. The bathroom had no ventilation, making the small room very stuffy after showering. This meant opening the windows, resulting in noise from fans. So so so comfortable (this last phrase seems sarcastic given the context).

We stayed at the city hotel for over two weeks. We changed rooms twice. The internet didn't work properly in ANY of the rooms. Netflix or video conferencing became a real problem. The shower also didn't work properly. The temperature kept changing, which was very unpleasant. The housekeeping staff often had loud conversations in the hallway. Despite being spoken to, there was hardly any improvement. I also found a small bloodstain on my pillow. Every morning I arranged the pillow so that it was visible. Only after several days and a complaint at reception was the cover finally changed. The mattresses are completely worn out. One day the elevator broke down. Our room was on the 5th floor. The receptionist just shrugged. I certainly don't expect royal treatment, but as a guest, you can't expect to be greeted first. Not a chance! They sat there completely indifferent or stared at their phones. The only positive thing is the location in Porz. It's within walking distance of the light rail and the train station. The pedestrian zone is directly opposite and offers everything you need. The blonde receptionist was a bright spot. While she couldn't solve the problems either, she at least showed understanding. I also asked for the manager several times, as I would have liked to discuss the issues with her. I didn't encounter her even once during my nearly three-week stay. Unfortunately, there are few alternatives in Cologne Porz. But you should be aware of these problems when booking.