Steigenberger properties in Cologne

The hotel outside look a bit old but inside the room look very nice the room is big have alot Lots of space. The problem is when I arrive to the hotel around 13.00 the staff in morning shift very unpolite. We when there to put our bag and will go out for sightseeing but the words that she said to me very unpolite way. We know check in time is 15.00 we just want to keep our bag. She said it not check in this yet and she say you want to put your bag here? and I answer her yes that why am here she very unfriendly. She even not check my book. We are going out for sightseeing and come back around 16.30 the receptionist in the afternoon the lady who checking in me very friendly and helpful. After check in the room was nice but in the hotel the provider only 1 bottle of water. I call to receptionist the man pick up my phone I was asking more bottle of water he said hotel set only 1 bottle if you need more you have to pay i was shocked with his answer because in pullman Köln the have complimentary 2 bottles of water but this hotel give only 1 and this hotel no slippers in the room also if compare with pullman Köln I prefer pullman Köln is better. I don't know why this hotel get top 10 in the application of trip.com and Ranked 4th of trip.com.