Name: Steigenberger Icon Frankfurter Hof
Address: Frankfurt, Germany
Rating: 8.6

Egypt

Hurghada

Luxor

Germany

Frankfurt

United Arab Emirates

Al Jazirah Al Hamra

Qatar

Doha

Hamburg

PART 1! please, check on the other ones after for full review

Steigenberger Aqua Magic Hurghada – A 5-Star Resort That Feels Like 2 or 3 (depending on the topic). Before booking Steigenberger Aqua Magic Hurghada, we did our research—watched videos, checked reviews, and set our expectations accordingly. Listed as a 5-star hotel on Google and TripAdvisor, we expected a premium experience. However, once we arrived, we quickly realized that the reality fell far short of the rating.

1. The “All-Inclusive” That Isn’t Quite All-Inclusive

The hotel advertises six restaurants, but the all-inclusive package only grants access to three—and even that comes with strict limitations. You must stay at least five nights to even qualify for reservations; otherwise, the buffet is your only guaranteed option. But even if you meet the criteria, getting a reservation is a struggle, and once inside, you’re pushed to pay extra for items outside the package. The upselling is relentless, from premium wines to certain dishes, turning what should be a relaxing meal into a sales pitch. Oh, and if you were hoping for fresh juice with breakfast? Extra charge.

2. Facilities: Decent, But Not 5-Star Worthy

✔ The pool, beach area, and lounge are well-maintained.
✔ Bars are available all day, and staff work hard to keep areas clean.
✖ Some rooms show clear signs of neglect, making this feel nowhere near a true 5-star hotel.

If this hotel were truly 5-star, there wouldn’t be visible maintenance issues, questionable service, and inconsistent quality across the board.

If you’re looking for the ultimate place to relax your mind and recharge your soul, look no further than Steigenberger Hotel Resort Gold El Gouna. From the moment I arrived, I felt an incredible sense of peace and luxury. The atmosphere is absolutely breathtaking –, stunning views, and beautifully designed spaces that make you feel like you’re in paradise. 🌊☀️

The food? 🔥 10/10 – every meal was cooked to perfection, with so much variety and flavor that every bite felt like an experience. Whether it’s breakfast with fresh pastries and exotic fruits, or a gourmet dinner with world-class dishes, this resort sets a new standard for culinary excellence.

The service? 💯 Simply amazing. Every single staff member I interacted with was warm, professional, and genuinely cared about making my stay unforgettable. From the front desk to the housekeeping team, to the restaurant staff – everyone was so helpful, attentive, and always greeted me with a smile. It’s rare to find such consistently outstanding service.

The rooms are elegant, spacious, and spotless, with everything you need for total comfort. The resort offers so many relaxing spots – from the private beach areas to the stunning poolside – perfect for unwinding with a drink in hand and just enjoying the calm vibes.

If you want to escape the chaos of everyday life, this is hands down the best hotel in Egypt. 🏝️ Whether you’re traveling solo, as a couple, or with family, Steigenberger Hotel Gold El Gouna gives you an unforgettable experience that combines luxury, serenity, and world-class hospitality.

✨ Thank you Steigenberger Hotel for making my stay truly special – I can’t wait to come back!

#SteigenbergerElGouna #GoldElGouna #SteigenbergerHotels #LuxuryResort #RelaxYourMind #BeachVibes #TravelEgypt #EgyptHotels #ElGouna #TravelGoals #LuxuryLifestyle #BeachResort #VacationModeOn #FoodieHeaven #TopService #ThankYouSteigenberger

Everything is good. I went to Sharm the next day and chose a hotel close to the airport. The sea is definitely not comparable to Sharm, but the recreational facilities and food are very rich. There is a sauna in the room.

The hotel is very beautiful, showing off the beauty of the sunrise over the Red Sea. There are three swimming pools, which are large and comfortable. The food in the restaurant is of high quality, especially the buffet. I hate buffets, but this high-quality and extremely rich buffet can last for several days.

The room equipment is not luxurious but comfortable. Towels are not soft. There is no phone in the room, which is inconvenient for the waiter. Servers are more proactive. However, the shampoo and shower in the room are not complete. There are many restaurants to choose from, but dinner reservations are too popular and I didn't grab them. The menus of several Chinese restaurants are the same. The underwater landscape of diving is average. This hotel is quieter. Enjoy access to sister hotel facilities. There are many children in the sister hotel. It is 3 kilometers away from the airport, it is more convenient to call Uber, and it costs 75 Egyptian pounds to the airport. The hotel arranges transportation for 15 euros per person, which is outrageous. After check-out, you can continue to enjoy the facilities and take a bath until you leave the hotel, which is convenient. It may be more favorable to book through the hotel.

I believe this would be my favorite hotel no matter how many years pass.

Excellent customer service in the entire hotel 
The girls at the lobby very kind they allowed me early check in , the people at the restaurant (free breakfast ) and the team at the pool were incredible got some pictures to share , I booked a room with view to the Nile River if you coming to Luxor this is the place to be

Nice hotel,  very friendly staff in the restaurants 

Our room was quite small and no view 

Only negative was all the people outside the hotel asking for tours they harassed us every time we left and hotel do nothing to help 

Talk Black guy at Pool bar service was 10/10 did nothing catch his name

I've travelled more than 100 countries todate and have stayed in more than 15 different hotels in Germany. In terms of service level, the hotel staff during check in wasn't that friendly nor warm at all. The Staff even took deposit on my debit without informing me (she only mention about hotel tax). She only inform me after I noticed EUR80 being deducted and asked her about it. 

On the day I left on 26th Apr at around 6am, there was only 1 staff at the counter but he was at the crew only counter. He rejected my request to store my luggage with the hotel even though I will be returning in a week's time and check in again on 2nd May. He didn't even bother to check my next booking and simply told me to store it at the airport. 

The hotel also deducted hotel tax for 2 persons even though I was the only one checking in on 24th Apr. I emailed the hotel about this and agreed to rectify this overcharge (by the hotel) when I check in on 2 May.
Unfortunately, I injured my ankle on 28th Apr while travelling around Munich and have not recovered since. As it is very inconvenient for me to drag my big luggage together with an in injured leg (I have been limping), I had to book Hilton hotel which is located much closer to the train station and the airport. Obviously, Steigenberger rejected my cancellation request since the booking is non cancellation.

Well, for the sake of my poor ankle, I have no choice but to forgo the close to US$400/- paid upfront to the hotel. But never never again will I ever book this hotel again. 

Btw, Staff at Hilton and the other hotels I've stayed in the last 1 week were much more friendlier and helpful. Hilton is even willing to store my luggage for 12 days.

All  previous requirements made before arrival were met.
The old gentleman working at the bar seems to have issues with women being alone at the bar.

Steigenberger

Columbus

Book the best Steigenberger properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Steigenberger properties worldwide - best rates guaranteed | Trip.com

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