Columbus Hotels with Pools

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

Stayed for 3 nights in mid-August; had 2 queen bed room, 4th floor facing the front (street); had own car, OSU campus is very close; Target and shopping were 2 minutes up the road; quick eats nearby; floors had such high ceilings, made feel open; lobby is on 2nd floor; there's games (pool) and connect four, etc. No free b-fast provided; Staff was very helpful; had several large packages delivered before arrival and a few smaller ones while there; no issues with storing/obtaining; Note- one side of the hotel faces railroad (could be a bit noisy- even with sound proof-windows)- but I didnt experience any of that; will stay here again when back in Columbus

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

My experience at the hotel was very pleasant, the rooms were clean and comfortable, excellent service, it is a perfect place to spend a delicious vacation, it also has an excellent location. Everything was very good in this hotel, thank you

Tubimos un servicio muy bueno, comoda variada, caliente y deliciosa, yo regresaría a este hotel, es céntrico, todo esta cerca, restaurantes, el zoológico, la ciudad, etc solamente el servicio a la habitación lo solocite y no lo hicieron :(

Front desk was really friendly and location is close to campus but that is about all I can say about our stay here. When we checked in for the game they didn't inform us that they would be running a shuttle to the game so by the time we saw them they were all booked up. We had friends to our room the first night for pizza and beer. The next morning I requested housecleaning for the room because we had pizza boxes and empty beer bottles and no clean towels. The response was sorry you aren't eligible for housekeeping until the next day! So I explained and they didn't care, their response was set the trash in the hallway and come down to the front desk for clean towels. For over $300 a night, I wasn't expecting to do my own room cleaning, trash removal and towel service! Yes, they jack the room rates up over double for game weekends (I think that's called gouging).

The customer service was outstanding! Judith went and made a whole new carafe of hot chocolate for us; Jose made two trips up to our room to bring us extra towels and pillows and brought a few extra items for our stay; and Amy, the manager on duty when we stayed, was exceptionally helpful, informative and friendly. I was so pleased I gave Amy a hug upon our departure! The hot tub was on point. The only thing I wish is that the dining area was serving food during our stay. We thought it would be, which is one of the reasons I selected this hotel; but it wasn't open for food service Thursday night.....so we had to go out for dinner.

The hotel is connected to the convention center through a eating area. They provide free breakfast and a ”snack” at 5:30 with drinks that probably works as a meal for many. Checking in and out were easy and the reception staff were very friendly and helpful. The rooms were good sized with clean bathrooms. A microwave and small fridge were in the room. The bed was comfortable and the room temperature could be easily adjusted. Would stay here again.

I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.

Very good location, a lot of restaurants nearby, the staff at front desk is very nice. The room is clean and comfortable. The room is clean and tidy, the front desk service attitude is very good, the hotel location is good, you can walk to Macy's, NORDSTORM, LV, GUCCI, Tiffany. There is a Chinese restaurant PFCHANG not far from the front door of the hotel