Anonymous User
July 7, 2022
After a busy day, Ctrip sent me a message asking me to review the hotel. I will objectively talk about my experience. I checked into the hotel that afternoon and rested in the room at around 4pm. When the small display screen outside the room door showed "checked in", the room management staff swiped the card to open the door (they said they had knocked on the door and wanted to come over to check whether the auntie had cleaned the room);
After taking a shower and preparing to rest at night, the cockroach-like bugs that had been lurking in the room for a long time began to move around. The altitude sickness that I didn't feel during the day also started. I felt dizzy and had a nosebleed. I was in a very bad mood, so I called the front desk and said I wanted to change rooms and provide oxygen. However, I was told that they could help me catch the bugs (those who have had cockroaches at home know what one represents), but there was no room for me to change, and oxygen would cost an additional 150 yuan. Later, I asked if they were sure there was no room. If not, I would call Ctrip to coordinate the matter. The other party said to discuss it again. It was still very useful to report Ctrip's name. Later, I was arranged in a double standard room on the second floor, and free oxygen was provided. It might be because it was close to the foot bath room on the second floor. There were all kinds of noises at night, but I was too sleepy and slowly ignored them.
The next morning, I was preparing to have breakfast. At first I thought it was a buffet, but it turned out not to be. I was asked which room I was in, and then I was told that my breakfast was not prepared. I was told that I had to communicate with the hotel front desk to confirm (***). Then I was served a customized breakfast as shown in the picture, which included a steamed bun, a steamed bun, an egg, and a plate of peanuts and pickles. The steamed bun was cold, and the filling was the kind that took two bites to get through. The steamed bun was also cold, but the egg was hot. After repeated insistence, I heated it up in the microwave. Alas, it felt so bad from beginning to end. Even the check-out invoice was issued by me using the company's name. I would like to trouble the hotel manager to see and make corrections. If I don't say it today, someone will still comment tomorrow. Since you are in the service industry, you should do your job well and think more about the guests. Only in this way can you make a lot of money. What do you think?
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