Manxin Hotel properties in Datong

This was my first time staying at the Huazhu Club Manxin Hotel, and I was impressed with the service and facilities. Breakfast: My parents really enjoyed the breakfast; they definitely want a bowl of lamb offal noodles for breakfast tomorrow. It was very flavorful, and the offal was of good quality. Room Amenities: The room was clean and tidy, and there was a minibar with carbonated drinks and bottled water. There's a gym and laundry room on the basement level. The laundry room is quite automated, with reminders and a dryer function, which is very convenient for traveling families. Highly recommended!

Terrible! I strongly object to secretly leaving positive reviews using a customer's phone. I will definitely leave a positive review if asked, but doing so secretly is going too far. I stayed two nights and placed two separate orders. The first night, I arrived at the hotel at 11 PM, and the door lock wouldn't lock, and the security zipper was missing. The staff tried to fix it, but couldn't. I had to make do for the night without being able to change rooms. The second night, I called to ask for a room change, and they readily agreed and even gave me a gift (two bags of cold noodles and three drinks). My stay was very pleasant. On the third day, when I checked out, the front desk, perhaps afraid of leaving a bad review, asked me to leave a positive review. I said okay, I was in a rush to catch my flight, I'd leave it later. The front desk then said, ”Could you please pull up your Ctrip order so I can check it?” When I handed the phone back, I saw them tap it and return it to me. I realized they had left a positive review. I was in a hurry to get to the airport and didn't have time to leave one. I find this behavior very offensive. Do they treat their customers like dirt? This is the first time I've encountered such an employee among all the Manxin stores nationwide. Shouldn't we improve the quality of our employees?