Herbert Samuel the Reef Eilat

Excellent Hotel, location and customer service are top notch, Hotel staff and manager Rinat went above and beyond to make our stay enjoyable and fun. Thank you!!!

what a wonderful stay! Highly recommended 😊 Staff was great. Breakfast was delicious.

This was an extremely disappointing stay & we ended up checking out early - this is I think the worst review Ive ever given. The photos of the hotel from the sea are very misleading as they make it look like the hotel is quite isolated & bordered by trees - if this was ever the case, the trees are long gone & there is a very noisy beach bar/ hotel next door now. At about 07.00 every morning the digger started outside (I’m not sure if this was linked to Reef Eilat or next door but a heads up that there is building work on going would be good as we specifically booked this place as it is sold as peaceful & idylic). Sadly for us our stay coincided with a huge outdoor party/ rave at the hotel next door, I belive this was something to do with an annual holiday celebration of some sort - again, a warning would have been good at teh time of booking as the pumping music started at approx 08.00 & went on until approx 23.00 every night for about 3 days & nights making it impossible to relax. This is fine if you are one of the many youngsters who have booked to go for a big party but if you’re going for a relaxing peaceful holiday its not so good. Then there is the ‘bar’. This has the grand total of about 5 drinks available on the menu, none of which is white wine, and one was a cocktail. The first time we tried it order a drink, we were told that it was the bar tenders first day & she didnt know how to make the cocktail. The next two times we tried, they were out of rum so couldn’t make the cocktail on the menu & I dont belive the rum was ever replaced during our stay. The opening hours of the bar are 12.00-17.00 so theres not much fo a window to get a drink anyway & there is nowhere you can get a drink in the evening at the hotel so you can sit out & enjoy the sunset for example. The bar staff were all without fail, miserable & they were sat on a stool in the corner on their phone. Or there was generally another stool on the customer side of the bar where another member of staff would often be chatting to the bar person - you were always made to feel like you were interrupting, & that everything was too much trouble. I had to ask 3 times for a table to be cleaned when I went out to sunbathe one afternoon (the first time I was told to go & ask reception & then he proceeded to carry on watching whatever on his phone). The limited hours also means that when the hotel is full of kids who are heading to the rave next door, they all have room parties as there is no bar, or were sat around the pool area with shop bought bottle of booze (which is what we ended up doing) On the first night I called down so I could get a glass of white wine (the room comes with a nice bottle of red but I dont like red) & was told that there is no white wine anywhere in the hotel. A few days later I noticed a bottle in a display case by the entrance only to be told that its there ‘to look nice’. I think this’d is the first time ever I have been to any kind of hotel that has no

We stayed with our 4 children at the Herbert Samuel Eilat and what can i say it was such an bad experience our trip was completely ruined. The room was dirty and also the bathroom never clean The hotel looks so good in pictures but in real life it was like an very old Hotel The little pool in our room was dirty and it had a lot of insects in it